Customer Care Temporary Assignment
Company: ASSOCIATED BANK NA
Location: Green Bay
Posted on: April 24, 2024
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Job Description:
JOB REQUIREMENTS: Guided by our relentless focus on people and
desire to actively listen, we strive to create an inclusive culture
and uphold equitable practices for our colleagues and community
members. We seek to hire people who share our winning spirit and
recognize diverse backgrounds perspectives, and representation as
strengths critical to success. If you thrive in an environment
where your growth and development are supported and achieving
together is valued, then Associated Bank may be the right place for
you. Provide best in class service as part of a top performing
Contact Center. Respond to customer inquiries through multiple
channels including telephone, e-mail, web chat and digital channels
(including online, mobile & IVR) in a cross functional Contact
Center. Must be flexible to support our customers during high call
volume peaks and events including working after hours, evenings,
weekends & holidays. Expected to meet or exceed monthly performance
goals including quality and productivity. Utilize technical
knowledge and trouble shooting skills to resolve complex customer
inquiries and issues ensuring first contact resolution and
providing an exceptional customer experience in every interaction.
Required to have knowledge across all retail and small business
deposit and loan products. Responsible for meeting requirements for
investor guidelines for quality and service level standards.
Identify potential risk and exposure to the company pertaining to
fraud and identity theft when they are working with our customers.
Judgment and analytical skills are critical. Expected to leverage
opportunities across all business lines to increase revenue by
deepening customer relationships through the cross sell/up sell or
referral of additional products and services. Make independent
decisions that benefit both the customer and company including
refunding fees and recognizing potential exceptions as an advocate
for customers. *This is a temporary position - typically contracted
for roughly 3 months. Depending on performance, there is an
opportunity to be converted to a full time colleague.* This person
will, Respond to customer\'s telephone, chat and e-mail inquiries.
Respond in a professional and pleasant manner in all interactions.
Provide accurate information across all retail and business
products and offer solutions while demonstrating enthusiasm,
apologizing sincerely for inconveniences, listening... For full
info follow application link. The employment policy of Associated
Banc-Corp, and its subsidiaries and affiliates (\"Associated\")
provides equal opportunity to all persons. We support a diverse and
inclusive work environment where colleagues are respected, treated
fairly, and given equal opportunities to perform to their fullest
potential. We believe it is only with a diverse and inclusive
workplace that the organization can truly perform at its best,
carry out its vision, and make a difference for the communities we
serve. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/E670FB53D09540FC
Keywords: ASSOCIATED BANK NA, Green Bay , Customer Care Temporary Assignment, Other , Green Bay, Wisconsin
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here to apply!
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