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Front Office Manager

Company: Sentry
Location: Stevens Point
Posted on: May 26, 2023

Job Description:

At the Inn @ SentryWorld, our business is about people and the relationships we build. We pride ourselves on the way we deliver warm comfortable service with authentic Midwest charm in order to memorable experiences for our guests. We are currently seeking a Front Office Manager for The Inn at SentryWorld, our luxury boutique hotel in the heart of Wisconsin. We are looking for an experienced hospitality leader with a track record of leading hospitality professionals. We are looking for a leader who is ready to be part of a growing organization and assist in paving the way to world class service.

If you have an interest in developing and leading a team and delivering an exceptional guest experience, we would love to meet you.

We invite you to explore the opportunities that await you at SentryWorld.

What You'll Do

  • Partners with the Hotel Director to oversee daily operations for front of house departments within the Inn to ensure exceptional service is provided, brand concepts are maintained, and all internal and external requirements are adhered to.
  • Establishes, implements, and maintains hotel operational procedures, policies, and best practices to effectively
    manage the front office, while maintaining service standards and ensuring compliance with internal and external
    requirements. Manages policy, procedure, system reviews to identify process gaps and potential enhancements.
    Research, recommends, and implements improvements that enhance operational productivity and positively impact
    the front office and guest experience. Adheres to and actively promotes the Sentry Services Credo and Service
  • Manages inventory functions to identify equipment and supplies that need to be purchased and maintained.
    Collaborates with Hotel Director and Procurement to establish agreements for the purchase of materials.
  • Works in conjunction with Revenue Manager to develop market initiatives for The Inn to maximize room yield and
    generate sales.
  • Responsible for 'Property Management' and 'Point of Sale' systems, which may include training of associates,
    reprogramming, and generating reports.
  • Establishes and maintains relationships with internal stakeholders, customers, and businesses ensuring maximum
    profitability and strong customer service through effective sales and service.
  • Administers human resources-related activities including timely performance and salary reviews and ensures all
    subordinates adhere to human resources policies and practices. Selects, develops, motivates, and recognizes staff.

    Additional Responsibilities
    • Partners with Physical Security to ensure safety and security of all Sentry Services associates, visitors, and
      assets. Communicates with Physical Security regarding any needs and to resolve any concerns.
    • Tracks and maintains costs for front of house to ensure operations within established budgets
    • Maintains a presence at The Inn to monitor the quality of service and to keep informed of any service concerns of
      complaints, becoming involved as necessary. Instructs and empowers staff to resolve complaints in a manner which
      will be a positive experience for guests.
    • Attends community, local, state, and regional events to promote Sentry Services facilities, make contacts, and identify
      and develop potential sales opportunities.
    • Understands, implements, and ensures adherence to Sentry Services credo and service standard.
    • Performs other job-related duties as assigned from time to time

      What it Takes
      • Associate Degree or equivalent work experience
      • Excellent customer service, collaborative, and leadership skills.
      • Ability to work effectively under time constraints and deadlines.
      • Strong communication, human relations, and motivational skills.
      • Ability to operate in a service environment and respond effectively to customers.
      • Hours for this job include working nights, weekends, and holidays.
      • Additional hours may be needed beyond the normally scheduled hours to prepare for banquets/special events.

        What You'll Receive

        We strive to provide exceptional experiences for our guests, and we want to provide you with a similar experience. We hope that this is a place where you can start or build your career in the hospitality industry. As a member of our team, you may be eligible to enjoy our rewarding benefits and perks including:
        • Salary Range is $60,000 to $70,0000 based on experience
        • Eligibility for a Quarterly Performance Bonus
        • Generous Holiday Pay, Paid-Time Off and Floating Holidays for you to enjoy time "out of the office"
        • Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle
        • 401 (K) match after 1 year of service to help fund your future
        • Associate discounted shift meals and golf rates
        • Free Wellness Center Membership

          Who You'll Want to Contact

          Dan Hendrickson

          Equal Opportunity Employer

          SentryWorld is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Keywords: Sentry, Green Bay , Front Office Manager, Administration, Clerical , Stevens Point, Wisconsin

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