Customer Service Representative - Call Center

Location: Green Bay
Posted on: September 24, 2024

Job Description:

Customer Service Representative - Call Center

Adecco is assisting a local client in recruiting for a current Customer Service Representative - Call Center job in Green Bay. This is for a long-term temporary to hire opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Candidates will also be charged with handling and resolving complaints. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Customer Service Representative - Call Center job include:

• Receive a high volume of inbound calls with varying degrees of questions or concerns

• Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

• Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

• Achieve productivity standards and goals set by the company while maintaining high level of customer service

• Refer unresolved customer issues to designated call center department or supervisor for further investigation

Candidates must meet the following requirements for consideration:

• High School Diploma

• At least 2 years experience in customer service or related field

• Excellent verbal and written communication skills

• Make good decisions and resolve issues in a clear, calm, and diplomatic matter

• Computer literate - Proficient with Email and Microsoft Word

• Able to work in a team environment

We currently have openings on 1st, 2nd, and 3rd shifts with flexible hours. Part-time schedules are available as well.

Pay for this position is $9 - $15/hr plus overtime as needed. This is a temporary-to-hire opportunity.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on “Apply Now” to be considered for this Customer Service Representative - Call Center job in Green Bay or any related opportunities with Adecco.

Keywords: , Green Bay , Customer Service Representative - Call Center, Administration, Clerical , Green Bay, Wisconsin