GreenbayRecruiter Since 2001
the smart solution for Green Bay jobs

Customer Support Engineer

Company: United Plastic Fabricating
Location: Neenah
Posted on: June 24, 2022

Job Description:

Handle client technical service inquiries, solve technical issues, and report back to management on their resolution.

  • Follow established company procedures and guidelines to provide solutions through exceptional customer service and technical assistance.
  • Able to give technical support by an online ticket, email, or phone call.
  • In a timely manner, diagnose product issues and deliver solutions to consumers or field repair specialists.
  • To complete tasks, use technical documentation, training, and industry research.
  • Perform extensive database management for service calls, which includes keeping detailed written notes and records, as well as capturing interactions with customers and other departments.
  • Collaborate with other departments (e.g., engineering, purchasing, sales, and manufacturing) to ensure that any client issues are promptly addressed.


    • Outstanding customer service abilities
    • Aptitude to stick with a problem until it is resolved
    • Successful experience in the fire suppression sector is a bonus.
    • Ability to diagnose, analyze, and solve design, production, and field service problems Analytical and problem-solving capabilities
    • 2-3 years of experience with a Bachelor of Science in Engineering
    • Good organization skills and multitasking abilities.
    • Computer skills with database, word processing, and spreadsheets.

      You should be proficient in:

      • CAD Software
      • Lean Manufacturing Principles
      • Engineering Degree
      • Excellent Communication Skills

Keywords: United Plastic Fabricating, Green Bay , Customer Support Engineer, Engineering , Neenah, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Green Bay RSS job feeds