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Customer Support Engineer

Company: United Plastic Fabricating
Location: Neenah
Posted on: June 24, 2022

Job Description:

SUMMARY
Handle client technical service inquiries, solve technical issues, and report back to management on their resolution.
**ESSENTIAL DUTIES AND RESPONSIBILITIES: **


  • Follow established company procedures and guidelines to provide solutions through exceptional customer service and technical assistance.
  • Able to give technical support by an online ticket, email, or phone call.
  • In a timely manner, diagnose product issues and deliver solutions to consumers or field repair specialists.
  • To complete tasks, use technical documentation, training, and industry research.
  • Perform extensive database management for service calls, which includes keeping detailed written notes and records, as well as capturing interactions with customers and other departments.
  • Collaborate with other departments (e.g., engineering, purchasing, sales, and manufacturing) to ensure that any client issues are promptly addressed.

    QUALIFICATIONS:

    • Outstanding customer service abilities
    • Aptitude to stick with a problem until it is resolved
    • Successful experience in the fire suppression sector is a bonus.
    • Ability to diagnose, analyze, and solve design, production, and field service problems Analytical and problem-solving capabilities
    • 2-3 years of experience with a Bachelor of Science in Engineering
    • Good organization skills and multitasking abilities.
    • Computer skills with database, word processing, and spreadsheets.

      You should be proficient in:

      • CAD Software
      • Lean Manufacturing Principles
      • Engineering Degree
      • Excellent Communication Skills

Keywords: United Plastic Fabricating, Green Bay , Customer Support Engineer, Engineering , Neenah, Wisconsin

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