Customer Support Engineer

Company: United Plastic Fabricating
Location: Neenah
Posted on: June 24, 2022

Job Description:

SUMMARY
Handle client technical service inquiries, solve technical issues, and report back to management on their resolution.
**ESSENTIAL DUTIES AND RESPONSIBILITIES: **

• 
  
• Follow established company procedures and guidelines to provide solutions through exceptional customer service and technical assistance.
  
• Able to give technical support by an online ticket, email, or phone call.
  
• In a timely manner, diagnose product issues and deliver solutions to consumers or field repair specialists.
  
• To complete tasks, use technical documentation, training, and industry research.
  
• Perform extensive database management for service calls, which includes keeping detailed written notes and records, as well as capturing interactions with customers and other departments.
  
• Collaborate with other departments (e.g., engineering, purchasing, sales, and manufacturing) to ensure that any client issues are promptly addressed.
  
  QUALIFICATIONS:
  
  • 
    
  • Outstanding customer service abilities
    
  • Aptitude to stick with a problem until it is resolved
    
  • Successful experience in the fire suppression sector is a bonus.
    
  • Ability to diagnose, analyze, and solve design, production, and field service problems Analytical and problem-solving capabilities
    
  • 2-3 years of experience with a Bachelor of Science in Engineering
    
  • Good organization skills and multitasking abilities.
    
  • Computer skills with database, word processing, and spreadsheets.
    
    You should be proficient in:
    
    • 
      
    • CAD Software
      
    • Lean Manufacturing Principles
      
    • Engineering Degree
      
    • Excellent Communication Skills
      

Keywords: United Plastic Fabricating, Green Bay , Customer Support Engineer, Engineering , Neenah, Wisconsin