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Service Account Manager - Pharma Division

Company: Optima Machinery Corporation
Location: Green Bay
Posted on: December 4, 2019

Job Description:

Optima Machinery Corporation's Service Account Manager position acts as a sales representative of the After Sales Service using technical, organizational and customer knowledge to influence customers and assist them in applying the products/services to their needs, resulting in revenue generation.

  • Establishes and fosters/maintains customer contacts at assigned customers, researches customer needs and develops application of products and services.
  • Prepares quotations for possible service offerings.
  • Identifies opportunities at the customer site and finds a suitable solution by communicating with internal departments to satisfy the customer need.
  • During the Design/Engineering Phase of a new machine, the Service Account Manager looks at required training needs on the machine, maintenance or audit services/contracts needed and communicates with engineering on potential spare parts required and communicates that information with the spare parts team.
  • The sales account manager looks for
  • Process optimization
  • Warranty expansion
  • Spare part support
  • Upgrade opportunities
  • Software upgrades
  • Efficiency improvement programs
  • Service support
  • Acts as the keeper of the Open Issues list after delivery of the machine and plays a substantial role in the success of the project.
    This role requires 20-30% travel.
    Required Education and Experience
  • Bachelor's Degree in engineering or a related technical field and 5 years of field experience
  • Technical knowledge of packaging machines and consumer product industry.

Keywords: Optima Machinery Corporation, Green Bay , Service Account Manager - Pharma Division, Executive , Green Bay, Wisconsin

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