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Operations Unit Manager (e Payments)

Company: Associated Bank
Location: Green Bay
Posted on: May 14, 2020

Job Description:

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.comJob SummaryUnder the direction of the Operations Manager, this position plans, organizes and directs multiple functional areas and leads multi-disciplinary teams. This position is responsible for ensuring the delivery of operations services/products to internal and external customers. Determine the various unit structures and allocate necessary resources, along with participate in long-term or strategic planning for their respective areas. Position has overall responsibility of multiple systems' integrity through daily activity and conversion efforts and is required to communicate with business lines on applications related to their areas. Develops, recommends, and implements departmental policies and procedures. Ensures staff compliance with these and other company policies. Provides leadership to team including facilitating meetings, regular colleague one on one's, providing mentoring and coaching opportunities in addition to handling conflict resolution and motivation of staff. Responsible for overall acknowledgment and submission of review process. Compliance StatementFully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associateds anonymous Ethics Hotline.Key Result Areas Staff management & development Project Management Budget Attainment Problem Solving Change Management Collaboration Regulation and Compliance Risk Management Workflow & Efficiency Analysis Documentation Customer Service Decision Making Leadership Vendor Management Other Fraud prevention/mitigationJob Accountabilities Manage and lead projects related to functional areas, primarily related to, but not limited to, system conversions, installation of new processes, mergers / acquisitions, and branch sales. Coordinate the project team and ensure detail project plans are developed. Identify problems or gaps and bring forth suggestions for resolution of any issues. Risk Management: Ensure compliance with company policies as well as local, state and federal regulations. Act as liaison as necessary with other organizations and relevant authorities, concerning audits and examinations. Evaluate and manage any operational issues, opportunities and development plans. Monitor and report on departmental productivity and quality (Service Level Agreements SLAs) measurements and standards. Keep current with changes within the company and/or financial industry. Develop business plans and recommend to Management any changes needed within the area which focus on the overall strategic objectives of the company. Seek and continuously develop knowledge and information about products and services offered by Associated Bank; promote the sales and service of those products. Develop expertise in core applications used by area. Be knowledgeable of software applications used on a daily basis in order to ensure application is functioning to meet the requirements of the products supported. Collaborate with Information Technology on changes needed to the application and validate that requested changes are implemented correctly and the product / services being delivered meets the customers needs. Build effective working relationships with direct reports, peers, managers, customers, vendors, and any others. Responsible for attracting, hiring, training, motivating and developing talent. Provides honest, helpful and timely feedback to colleagues on their performance. Conveys trust in colleague's competencies to do their jobs. Makes accurate evaluations of colleague capabilities and fit. Is responsible for handling conflict, employee relations and performance appraisals to include setting meaningful performance goals and objectives and other human resources related activities. Provide guidance to supervisory staff in handling conflicts, recruiting, training, scheduling, employee relations, performance appraisals and other related human resource activities. Assist with providing information for forecasting and budgeting purposes. Responsible for managing to expenses and salaries established in the annual budget. Education Bachelor's Degree or equivalent combination of education and experience Finance, Business or Management, RequiredExperience 5-7 years Experience in the Financial Services Industry with 3 -5 years in a leadership role., Required 8-10 years Experience in the Financial Services Industry with 5-7 years in leadership role. , PreferredSkills Verbal Communication , Advanced Written Communication , Advanced Microsoft Office , Intermediate Analytical , Intermediate Ability to Multi Task and Prioritize , Advanced Budgetary & Fiscal Mgmt , Beginner Other: attention to detail, Advanced Other: vendor relationships, Intermediate Other: trouble shooting, Advanced Other: interpretation of legal documents, Intermediate Other: work independently, Advanced Management Experience , IntermediateGeneral Physical Condition Light physical effort; routine handling of heavy objects up to 20 pounds or prolonged standing, keyboard, or CRT work (at least 50% of time)

Keywords: Associated Bank, Green Bay , Operations Unit Manager (e Payments), Executive , Green Bay, Wisconsin

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