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Rapid Re-Housing Case Manager

Company: Newcap, Inc.
Location: Green Bay
Posted on: November 20, 2020

Job Description:

Supervision: Deputy Housing Director General Summary: The Housing Case Manager shall be responsible for the daily case management of the clients selected to participate in Newcap's Rapid Re-Housing program, both youth and singles. The Housing Case Manager will form relationships with landlords to locate housing using for the rapid re-housing programs as well as the Safe and Stable Housing Project. ESSENTIAL DUTIES AND TASKS: OBLIGATIONS: • Assist unsheltered individuals and families with motel vouchers as needed following the funding rules • Make referrals to the Prioritization List for motel voucher clients • Work with them daily to find alternate housing and get them referred to community resources • Advocate for program participants as they search for supportive and/or independent housing and provide oversight of internal housing programs. • Locate affordable housing for participants and assist participants with moving into their unit. Negotiate leases and rent amount with prospective landlords on an ongoing basis. • Assist families with moving into their assisted unit and coordinate with area service providers to ensure the family obtains household necessities. • Assess client's needs on a monthly basis and link specific services to the client in order to assist the family in working toward maintaining housing and self-determination. • Develop a detailed service plan outlining the specific services, such as employment, training, education, finances, life skills, and counseling. • Establish and maintain at least monthly home visits with participating families to monitor their progress toward completing their plan. • Locate affordable housing for program participants. • Negotiate leases and rent amount with prospective landlords on an ongoing basis. • Develop and maintain strong working relationships with landlords in the service area. • Mediate issues between landlord and participant to maintain housing stability. • Responsible for all duties related to the administration of the Tenant Based Rental Assistance Rapid Re-Housing program. • Assist applicants with completing the application process. • Help participants create support systems and participate in the community as they desire. • Help participants learn to live in housing, maintain their housing in a safe manner, get along with fellow tenants and the landlord • Provide assistance with home maintenance and interpersonal issues as needed. • Work with the Housing Inspector to ensure units are following HUD's Housing Quality Standards. Make sure landlords complete necessary repairs on a timely basis. • Accurately maintain housing assistance payment calculations, including monthly reconciliation with accounting and housing management, monthly reports. • Develop and maintain a strong working relationship with various service provider agencies to ensure smooth referrals of clients and follow up on referrals to ensure that adequate and appropriate services are being provided. • Develop community partnerships and effectively market programs. • Maintain regular contact with the Deputy Housing Director to apprise him/her of client progress and to assist in the resolution of potential problems. • Complete well-organized case files that accurately reflect services provided. • Complete paperwork and case notes accurately and on timely basis. Ensure that case notes are complete and accurate. • Set up and maintain entries into CAPtain Database and in the HMIS database in a timely manner and ensure accuracy. • Be updated on all Newcap programs and other service agency programs to more efficiently help clients. • Follow Coordinated Entry policies and procedures and Order of Priority set by the WIBOSCOC. • Locate units for the safe and stable housing project. • Other duties as assigned. WORKING CONDITIONS: This work is generally performed in an office environment. Much of the work will take place in the field across the county. Some overnight is required. EFFORT: Long periods of time working at a computer terminal. Use of keyboard may be stressful to hand or wrists. Must be able to see, hear, and speak. Frequent handling and fingering, reading, working with information, standing, walking. Occasional lifting up to 25 pounds, reaching, climbing, stooping. Minimal evening and weekends are required. MACHINES, TOOLS, EQUIPMENT Computer, cell phone, printer, photocopy machine, fax machine, calculator, shredder, telephone, van or car. MINIMUM QUALIFICATIONS: Post-secondary education in business, communication, public administration, human-service related field or 2 years in a human service-related field and working with HUD, housing, or vulnerable population preferred. A combination of education, training, and experience that results in demonstrated competency performing the work may be substituted. ABIILITIES REQUIRED • Ability to read, write using proper grammar/punctuation, and communicate effectively • Possess organizational, planning and analytical skills • Computer skills • Experience with word processing, spreadsheets, and public speaking. • Ability to perform tasks with minimal supervision or over-site. • Ability to identify, communicate and assist in responding to the need in the county. SPECIAL REQUIREMENTS • Must possess a valid driver's license. • Must pass a criminal background check. • Must pass physical exam as it pertains to the job description. • Must be able to maintain the confidentiality of any information encountered. PHYSICAL DEMANDS Employee must be ale to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Newcap, Inc., Green Bay , Rapid Re-Housing Case Manager, Executive , Green Bay, Wisconsin

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