Housing Case Manager
Company: Newcap, Inc.
Posted on: February 25, 2021
General Summary: Responsible for enrolling participants in the
appropriate rental assistance program, re-housing or prevention,
provide case management, create a housing stability plan, and to
find individualized services that fit participants' needs to gain
economic stability. ESSENTIAL DUTIES AND TASKS:
- Advocate for program participants as they search for supportive
and/or independent housing and provide oversight of internal
- Locate affordable housing for participants and assist
participants with moving into their unit. Negotiate leases and rent
amount with prospective landlords on an ongoing basis.
- Assist families with moving into their assisted unit and
coordinate with area service providers to ensure the family obtains
- Assess client's needs on a monthly basis and link specific
services to the client in order to assist the family in working
toward maintaining housing and self-determination.
- Develop a detailed service plan outlining the specific
services, such as employment, training, education, finances, life
skills, and counseling.
- Establish and maintain at least monthly home visits with
participating families to monitor their progress toward completing
- Locate affordable housing for program participants.
- Negotiate leases and rent amount with prospective landlords on
an ongoing basis.
- Develop and maintain strong working relationships with
landlords in the service area.
- Mediate issues between landlord and participant to maintain
- Responsible for all duties related to the administration of the
Tenant Based Rental Assistance, Rapid Re-Housing and Homelessness
- Assist applicants with completing the application process.
- Help participants create support systems and participate in the
community as they desire.
- Help participants learn to live in housing, maintain their
housing in a safe manner, get along with fellow tenants and the
- Provide assistance with home maintenance and interpersonal
issues as needed.
- Work with the Housing Inspector to ensure units are following
HUD's Housing Quality Standards. Make sure landlords complete
necessary repairs on a timely basis.
- Accurately maintain housing assistance payment calculations,
including monthly reconciliation with accounting and housing
management, monthly reports.
- Develop and maintain a strong working relationship with various
service provider agencies to ensure smooth referrals of clients and
follow up on referrals to ensure that adequate and appropriate
services are being provided.
- Develop community partnerships and effectively market
- Maintain regular contact with the Case Manager
Supervisor/Housing Director to apprise him/her of client progress
and to assist in the resolution of potential problems.
- Complete well-organized case files that accurately reflect
- Complete paperwork and case notes accurately and on timely
basis. Ensure that case notes are complete and accurate.
- Set up and maintain entries into CAPtain Database and in the
HMIS database in a timely manner and ensure accuracy.
- Follow Coordinated Entry policies and procedures and Order of
Priority set by the WIBOSCOC.
- Answer and respond to client and landlord phone calls, emails,
and faxes within 48 hours.
- Maintain a non-judgmental attitude and display of unconditional
positive regard when working with person experiencing
- Provide referrals to the appropriate resources.
- Evaluate applicant eligibility for housing assistance
- Explain housing programs to applicants.
- Evaluate/verify applications for accuracy.
- Mail application packets to clients after initial eligibility
is completed within 24 hours.
- Conduct interactive interviews and assessments with
- Maintain knowledge of Newcap programs and other service agency
programs. Make referrals to Crisis Navigator.
- Must be able to obtain VI-SPDAT certificate and complete all
- Implementation and oversight of landlord relationships;
networking with landlords, and providing landlord mediations
- Consult with legal services staff regarding actions to prevent
evictions. Negotiate with clients experiencing conflict to find
compromise solutions to domestic problems.
- Provide assistance with finding and retaining housing,
housing-based education and linkages to appropriate related
- Work with clients to develop, implement and monitor an
individualized opportunity plan, ensuring clients' ability to
- Review past housing history and identify possible barriers to
obtaining and retaining housing.
- Prepare and maintain case management records, documentation,
and up-to-date files of clients provide statistical information for
- Other duties as assigned. WORKING CONDITIONS: This work is
generally performed in an office environment. Much of the work will
take place in the field across the county. Some overnight is
required. EFFORT: Long periods of time working at a computer
terminal. Use of keyboard may be stressful to hand or wrists. Must
be able to see, hear, and speak. Frequent handling and fingering,
reading, working with information, standing, walking. Occasional
lifting up to 25 pounds, reaching, climbing, stooping. Minimal
evening and weekend are required. MACHINES, TOOLS, EQUIPMENT
Computer, cell phone, printer, photocopy machine, fax machine,
calculator, shredder, telephone, van or car. MINIMUM
- Bachelor's Degree in business, communication, public
administration, human-service related field or 2 years in a human
service-related field and working with HUD, HMIS, housing, or
vulnerable population preferred. A combination of education,
training, and experience that results in demonstrated competency
performing the work may be substituted.
- Experience working with homeless individuals and families is
- Knowledge of the Housing First philosophy, preferred.
- Additional duties as assigned. ABILITIES REQUIRED
- Ability to read, write using proper grammar/punctuation, and
- Ability to have a "whatever it takes" attitude when working
with challenging individuals.
- Ability to teach housing search skills to participant in an
individual or group setting.
- Knowledge of housing search skills including housing location,
filling out housing applications, and the lease-up process.
- Knowledge familiarity with Harm Reduction and Housing First
models of service delivery.
- Ability to network and build relationships; locate and develop
- Ability to act as a liaison between the participant and
landlord/property manager to resolve any move-in issues.
- Possess organizational, planning and analytical skills.
- Computer skills.
- Experience with word processing, spreadsheets, and public
- Ability to perform tasks with minimal supervision or
- Ability to identify, communicate and assist in responding to
the need in the county. SPECIAL REQUIREMENTS
- Must possess a valid driver's license.
- Must pass a criminal background check.
- Must pass physical exam as it pertains to the job
- Must be able to maintain the confidentiality of any information
encountered. PHYSICAL DEMANDS Employee must be ale to successfully
perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Keywords: Newcap, Inc., Green Bay , Housing Case Manager, Executive , Crandon, Wisconsin
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