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Youth Housing Case Manager

Company: Newcap, Inc.
Location: Green Bay
Posted on: February 25, 2021

Job Description:

General Summary: Responsible for case management youth selected to participate in Newcap's Homeless Programs; ensure compliance with the grant agreement and HUD's CoC Interim Rule. SKILLS/ABILITIES:

  • Must have analytical skills and abilities
  • Must have a high degree of computer operation skills
  • Must have the ability to handle multiple tasks
  • Must possess a high level of interpersonal skills
  • Must have excellent verbal and written communication skills
  • Must have the ability to work under pressure and meet deadlines
  • Must have the ability to maintain confidentiality
  • Must possess the ability to maintain accountability and work independently
  • Must have a high degree of dependability, organizational skills, and display high level of integrity and ethical standards
  • Must have the ability to exercise independent judgement
  • Must have the ability to follow instructions
  • Must have the ability to foster teamwork within the department and organization SCOPE OF RESPONSIBILITY: Individual:
    • Attend workshops, in-service training, conferences and meetings as assigned.
    • Comply with all agency policies and procedures.
    • Responsible for attending Housing Department staff meetings
    • Accept other duties as assigned
    • Ambassador for Newcap, Inc., along with all employees and responsible for marketing/promoting the organization and its program both internally and externally OBLIGATIONS:
      • Locate affordable housing for youth participants and assist with moving into their unit.
      • Negotiate leases and rent amount with prospective landlords on an ongoing basis.
      • Develop and maintain strong working relationships with landlords in the service area.
      • Provide critical life management skills that may never have been learned or have been lost during the course of physical or mental illness, domestic violence, substance abuse, and homelessness but that are necessary to function independently in the community
      • Provide group sessions with clients that include, but are not limited to: money management and budgeting, housekeeping, menu planning, food preparation and nutrition
      • Meet monthly with Case Manager Supervisor to discuss participants and program compliance.
      • Mediate issues between landlord and participant to maintain housing stability.
      • Ensure participants are getting the support they need from their Family Services case manager.
      • Responsible for all duties related to the administration of the Youth program. Provide intensive case management to clients that are homeless and have multiple barriers to housing stability.
      • Assist applicants with completing the application.
      • Help participants create support systems and participate in the community as they desire.
      • Help participants learn to live in housing, maintain their housing in a safe manner, get along with fellow tenants and the landlord
      • Provide assistance with home maintenance and interpersonal issues as needed.
      • Work with the Housing Inspector to ensure units are following HUD's Housing Quality Standards. Make sure landlords complete necessary repairs on a timely basis.
      • Send monthly occupancy payments and copies of receipts to Case Manager Supervisor.
      • Accurately maintain housing assistance payment calculations, including monthly reconciliation with accounting and housing management, monthly reports, and semi-annual notification to tenants.
      • Develop and maintain a strong working relationship with various service provider agencies to ensure smooth referrals of clients and follow up on referrals to ensure that adequate and appropriate services are being provided.
      • Develop community partnerships and effectively market programs.
      • Maintain regular contact with the Case Manger Supervisor to apprise him/her of client progress and to assist in the resolution of potential problems.
      • Complete well-organized case files that accurately reflect services provided.
      • Complete paperwork and case notes accurately and on timely basis. Ensure that case notes "tell the story" of the program participant.
      • Set up and maintain entries into CAPtain Database and in the HMIS database in a timely manner and ensure accuracy.
      • Be updated on all Newcap programs and other service agency programs to more efficiently help clients.
      • Follow Coordinated Entry policies and procedures and Order of Priority set by the WIBOSCOC
      • To assist youth in making lifestyle changes, developing skills, and accessing the resources necessary to prepare for independent and self-sufficient living as law-abiding citizens
      • To ensure that each that is referred and accepted into the program has appropriate living quarters, food and basic needs
      • To manage the general health and physical development and assist the youth in obtaining appropriate medical care.
      • To ensure a safe and secure environment for the youth
      • For DOC programs
        • obtain authorization from the youth's parent and legal guardian
        • obtain all other permissions and agreements
        • Conduct regular scheduled and random announced and unannounced contacts with the youth and visits to the youth's apartment
        • Must meet with the youth at least weekly in order to review the youth's treatment plan and the youth's progress towards meeting these goals.
        • Assess the youth's readiness for independent living at admission, prior to discharge, and at regular intervals during placement.
        • Additional duties as assigned WORKING CONDITIONS: This work is generally performed in an office environment. Much of the work will take place in the field across the county. Some overnight is required. EFFORT: Long periods of time working at a computer terminal. Use of keyboard may be stressful to hand or wrists. Must be able to see, hear, and speak. Frequent handling and fingering, reading, working with information, standing, walking. Occasional lifting up to 25 pounds, reaching, climbing, stooping. Minimal evening and weekend are required. MACHINES, TOOLS, EQUIPMENT Computer, cell phone, printer, photocopy machine, fax machine, calculator, shredder, telephone, van or car. MINIMUM QUALIFICATIONS:
          • Bachelor's Degree in business, communication, public administration, human-service related field or 2 years in a human service-related field and working with HUD, HMIS, housing, or vulnerable population preferred. A combination of education, training, and experience that results in demonstrated competency performing the work may be substituted.
          • Ability to travel to training sessions, which maybe overnight.
          • Experience working with homeless youth is desired. ABIILITIES REQUIRED
            • Ability to read, write using proper grammar/punctuation, and communicate effectively
            • Possess organizational, planning and analytical skills
            • Computer skills
            • Experience with word processing, spreadsheets, and public speaking.
            • Ability to perform tasks with minimal supervision or over-site.
            • Ability to identify, communicate and assist in responding to the need in the county. SPECIAL REQUIREMENTS
              • Must possess a valid driver's license.
              • Must pass a criminal background check.
              • Must pass physical exam as it pertains to the job description.
              • Must be able to maintain the confidentiality of any information encountered. PHYSICAL DEMANDS Employee must be ale to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Newcap, Inc., Green Bay , Youth Housing Case Manager, Executive , Green Bay, Wisconsin

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