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Customer Service Manager

Company: PrincetonOne
Location: Wausau
Posted on: February 26, 2021

Job Description:

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. Responsibilities* Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth* Establish performance benchmarks and hold team to those goals* Resolve customer conflicts and handle escalation proceduresQualifications* Bachelor's degree or equivalent experience * 3+ years' of customer service * Excellent written and verbal communication skills * Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Keywords: PrincetonOne, Green Bay , Customer Service Manager, Executive , Wausau, Wisconsin

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