Chief Operations Officer

Company: WISCONSIN CREDIT UNION LEAGUE
Location: Manitowoc
Posted on: April 10, 2021

Job Description:

Chief Operations Officer - Shipbuilders Credit Union Job Posted: Apr 1, 2021
Job Expires: May 31, 2021 SummaryThis position will report directly to the President/CEO and will be responsible for supporting the President/CEO of the credit union in the overall management with regards to the branch operations as it relates to the front-end and back-end operations of the credit union. This position will be responsible for the supervision, leadership and mentoring of the Branch Managers, Member Service Representatives, Tellers and Reception. The Chief Operations Officer will be responsible for managing all aspects of the operations of multiple branches to ensure effective and efficient operations, quality of member service, and compliance with existing regulations and policies for each location. This is a full-time position that will be located at the Washington Street location in Manitowoc, WI.--Responsibilities

• Develop, implement and maintain operative procedures and key metrics related to the day-to-day operations to maximize efficiency and effectiveness of daily completion of tasks and deadlines
• Ensure that the President/CEO is kept fully informed of all circumstances related to the functions and operations of the credit union.
• Prepare reports and other related information as requested by the President/CEO in preparation for monthly board meetings.
• Responsible for reviewal and approval of loans.--
• Responsible for all processes and policies related to risk management to include but not limited to; audit, compliance, and security practices and procedures.--
• Supervise new account and deposit procedures such as; ATM/Debit cards, IRA's, CD's, HSA's, checking, savings and money market accounts.
• Ensure the members experience is well-mannered, focused and effective at all times.
• Handle all member relations including, but not limited to complaints, concerns, questions, etc. and ensure that they are resolved in a timely manner.--
• Maintain daily contact with Branch Managers, providing support, input, feedback, and direction concerning their daily operations.
• Maintain branch equipment and facility supply inventory, reordering items as necessary.
• Manage branch facilities, with responsibility for the overall physical maintenance and day to day facility needs as well as working with the current contractors assigned for snow removal, heating, security, etc.--
• Responsible for ensuring the safety and security of each branch.--
• Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, deposits, and new accounts.
• Prescreen daily Bank Secrecy Act questions and route to the appropriate Administrator within Shipbuilders.--
• Order appraisal and evaluations.--
• Create and prepare appraisal reviews for the Mortgage Officers.
• Complete random cash counts for all branch locations and Tellers.--
• Hold periodic staff meetings. Identify areas for improvement, changes in procedures, new developments, or changes in services or products.
• Analyze data and the use of technology in all areas related to operations and make recommendations to the management team in regards to research and implementation of new programs and/or products to increase utilization and growth of the credit union, products, services, etc.--
• Schedule branch staff, including PTO and all other time off, to ensure adequate staffing for efficient branch operation.
• Monitor procedures to comply with credit union policies and governmental rules and regulations. Work with other department heads to maintain consistency in credit union policies and procedures.--
• Conduct or assist in conducting market research on industry trends.
• Recommend programs and projects beneficial to the credit union and its members as a result of research, trends, member satisfaction survey, etc.--
• Maintain time cards and time sheets for all branch staff.
• Evaluate the job performance of branch staff to ensure quality of work and service to members and the credit union.
• Communicate goals and direction with branch staff to ensure clear understanding of rules, regulations, requirements, compliance and expectations.--
• Comply with government and other regulations affecting the credit union industry, including but not limited to the Bank Secrecy Act and the USA Patriot Act.
• Keep abreast of changes in the industry and changing trends and react to changes in a way that maintains competitiveness. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.--Hours per week
  • The hours for this position will consist of 40 hours per week.--Schedule
  • Our typical branch hours are 8:00 am-5:00 pm Monday-Friday. Annual Salary
    • $45,000 - $90,000, based on experienceQualifications
      • Bachelor's degree in Business, Finance or related field (required).
      • Previous loan authority (preferred).
      • 5 years of operations experience in the financial industry (required).
      • 5 years of progressive management experience in the financial industry (required).--
      • Valid Driver's License (required).
      • Advanced mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.)
      • In depth and comprehensive knowledge of financial services including but not limited to; guidelines, protocols, and operations practices related to compliance and internal controls.
      • Strong leadership, mentoring, supervisory and interpersonal skills.
      • Previous experience with development and implementation of impactful operations strategies preferred.
      • Advanced knowledge with Microsoft office products, financial reporting systems, and project management systems preferred.--
      • Strong analytical and problem-solving skills.
      • Proven ability to analyze existing processes, identify issues and opportunities for improvements and increased efficiencies.
      • Experience with financial institution software systems preferred.--- Ability to sit/stand for long periods of time.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand; use hands to finger, handle, or feel objects; and talk or hear. The employee is frequently required to walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Finger dexterity for operating computer keyboard, calculator, telephone, and other equipment used by the Chief Operations Officer. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear Lifting and carrying files, documents, etc. Ability to sit for long periods of time as well as traveling to and from different branch locations when required.--Work Environment--The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate.Work Remotely
        • NoHow to ApplySend a resume via email or mail to: Shipbuilders Credit Union
          2001 Washington Street
          Manitowoc, WI 54220

Keywords: WISCONSIN CREDIT UNION LEAGUE, Green Bay , Chief Operations Officer, Executive , Manitowoc, Wisconsin