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Help Desk Manager

Company: Apex Systems
Location: Green Bay
Posted on: May 6, 2021

Job Description:

We are looking for a Helpdesk Manager for our great Financial Client in Green Bay. This is a contract to hire role. If you are interested please send your resume to Job Accountabilities Facilitate and support Change Advisory Board (CAB), Quality Assurance Review (QAR) or Daily Operations Call (DOC) meetings. Facilitate and support Change Advisory Board (CAB), Quality Assurance Review (QAR) or Daily Operations Call (DOC) meetings. Provide colleagues ongoing monitoring of the complianceadherence to process and quality status of their Changes, Problems and Incidents. Propose and execute an effective approach to communicate and manage the bank's key areas of the ITIL framework and their impacts on all organizational levels. Producing KPI reports for management for the bank's key areas of the ITIL framework. Interact with Technology and Line of Business (LOB) colleagues and leadership throughout the Bank, regarding changes or incidents that exist to identify risk, work being performed, etc. Assist in the design of models and work flows of the bank's key areas of the ITIL framework. Assist in the development and maintenance of the processprocedures of the bank's key areas of the ITIL framework. Planning and managing support for ITIL management tools and processes. Work with those colleagues using the processprocedures to ensure adequate training and awareness and adherence. Arrange reviews with Project Management, Information Technology management and all other impacted parties, to review Incidents, Problems, Changes, etc. to gage effectiveness and efficiencies of the process Implementing improvements as required. Education Bachelor's Degree or equivalent combination of education and experience Information Technology discipline Required Experience 2-4 years Practical experience in an information technology role as either a systems engineer or applications supportdeveloper. Proficient in Networking, Systems Engineering or Security processes. Experiencefamiliarity with ITIL Life gage processes. Required 4-7 years Practical experience in an information technology role as either a systems engineer or applications supportdeveloper. 5+ years of proficiency in Networking, Systems Engineering or Security processes. Good understanding of overall ITIL framework AND Expert Level understanding of Incident, Problem, Change, Event and Service Request Management processes. Preferred Licenses and Certifications Other ITIL Foundation Certification , Preferred EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or Associated topics: customer care manager, director, gerente de servicio, manager, monitor, operations manager, product support, review, service manager, supervisor

Keywords: Apex Systems, Green Bay , Help Desk Manager, Executive , Green Bay, Wisconsin

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