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Customer Logistics Solutions Sr. Manager

Company: Kimberly Clark
Location: Neenah
Posted on: November 22, 2021

Job Description:

Customer Logistics Solutions Sr. Manager Job Description For you, taking on different roles is the best learning experience When you step in to help in different areas as needed, you see it as an opportunity to showcase your talents. You also welcome the wider business perspective you gain, the variety of experience, the teamwork, and your chance to broaden your managerial impact on the organization. We look to versatile, willing and able people like you to help us be our best. Please apply When you brainstorm, there's lightning. Join us You're a champ at managing your team to collaborate or brainstorm solo for new ways to tweak procedures and products or put a new spin on them entirely. You keep up with market trends, always on the look-out for what could sharpen our cutting-edge. Here's an opportunity to use your innovative mind to full advantage, and lead others as well. We appreciate our diverse staff for the perspectives and skills they contribute. Here, everyone is included, respected, and eligible for well-deserved advancement. Join us. SUMMARY OF POSITION: Strategically manage a team that coordinates all aspects of customer order fulfillment, including order entry through the Vendor Managed Inventory system (VMI) Co-Managed Inventory system (CMI), order processing, claims, transition planning, and order management, ensuring that company and customer service objectives are accomplished. ESSENTIAL FUNCTIONS: Manage a team responsible for order management, claims, and VMI/CMI. Understand the supply chain and provide direction to resolve service issues due to product shortages and loading or carrier constraints. Act as a liaison among functions (sales, planning, CDM, DDM, NMM, CSO) to facilitate activities that result in lowest cost to the supply chain. Interpret consumer policies, procedures and business rules sufficient to preserve the integrity of internal control. Identify cost savings opportunities for short and long term implementation. Support development and process improvement of customer specific processes in related areas. Apply leadership skills as presented in the Global Performance Management process. Manage the COA, CIA and CSA team members to ensure the proper administration of their responsibilities affecting all aspects of VMI/CMI, order management, while following up on cost savings opportunities, both short and long term. Understand and ensure appropriate application of all U.S. and Canada Consumer Sales policies and procedures. Demonstrate thorough understanding of order fulfillment process, including systems and process interfaces with mills, transportation, planning, order sourcing, NMM, CDM, DDM and sales. Ensure that deputies develop KPI's and strategies for all identified customers, and team members support cross functional efforts to make progress on all reporting and metric enhancement initiatives. Coordinate resolution of customer specific service issues, involving other supply chain functions as needed. Issues may include stock shortages, loading or carrier capacity constraints, and fill rate concerns Initiate, participate in and/or lead significant CSCS projects that are value added and quantifiable, in support of the Logistics organization. General Ability to clearly and precisely communicate orally and in writing to individuals and groups. Ability to communicate precise innovative Supply Chain and business solutions to customers and team leaders/members. Ability to adapt and support the organization through times of change. Ability to assess business views strategically. Ability to build strong sustainable business relationships at various levels throughout organization and with key customers. Ability to precisely and proficiently conduct strategic business and data analyses and data driven recommendations for improvements and advancements. Ability to operate and use telephones, computers/laptops and other technological devices/software programs to communicate with other people. Ability to proficiently use and perform key functions of Microsoft Excel software program. Ability to travel via aircraft(s) (if applicable), and operate and drive motor vehicle(s) for business travel(s) (if applicable), with valid driver license. DEPARTMENT SPECIFIC/NON-ESSENTIAL FUNCTIONS, INCLUDE BUT NOT LIMITED TO: Strategically organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations. Create respectful environment among team members, and motivate improvement of individuals and team performances to achieve desired business results. Maintain effectiveness of varying environments with different tasks, responsibilities and people. Set priorities and strategically identify issues, underlying problems and potential solutions to develop plan of action. Render judgments and make timely decisions in alignment with business objectives, strategies and tactics. Promptly reconcile and communicate changes in plans and programs, conditions, requirements of marketplace, competitive activities, issues and accomplishments that may affect results to various levels of staff. Conduct team adjustments to new changes, and adjust to meet requirements of changing conditions/situations. MINIMUM REQUIREMENTS: Education required: Minimum of Bachelor's degree. Experience: At least 8 years of experience in field sales, mill or staff position. Previous supply chain experience. Preferred Experience/Qualifications: Ability to effectively lead and influence others. Proficient in data access tools and PC based applications (Windows, Word, Excel and PowerPoint). Skills/Competencies: Results and strategy oriented, leadership, strong oral and written communication, analytical, trouble shooting, change management, project and risk management and building relationships Other Skills: Prioritization and time management, resources and team management, active listening, adaptability and interpersonal ORGANIZATIONAL RELATIONSHIPS: Report to Customer Logistics Director. Collaborate with field sales, business sectors, logistical alliances, distribution, central transportation, planning, mills/plants and distribution centers. SCOPE OF POSITION: Provide leadership direction to Customer Order Associates (COA), Customer Inventory Analysts (CIA) and Customer Strategy Analysts (CSA). Responsible for managing team to ensure consistent execution of VMI/CMI processes, prompt entry and coordination of all consumer products orders from the receipt of initial communication through final delivery of the order, and execution of sales adjustments, ensuring the best possible service is provided to customers, in the most cost efficient manner. Direct reports/management of others may encompass 12 team members. WORKING CONDITIONS: Travel may include approximately 10% of work time. Travel may also include travel via aircrafts and motor vehicles to various locations, if applicable. Varying working conditions may include prolonged sitting, typing and viewing computer/laptop screens, along with occasional bending, reaching, lifting, carrying, climbing, twisting, stooping, walking and standing. DISCLAIMER: The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Global VISA and Relocation Specifications: Primary Location USA-WI-Neenah Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time

Keywords: Kimberly Clark, Green Bay , Customer Logistics Solutions Sr. Manager, Executive , Neenah, Wisconsin

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