Stellantis Financial Services - Dealer Relationship Manager (DRM)
Company: Stellantis Financial Services US
Posted on: May 16, 2022
Summary Responsible for managing an assigned territory,
comprised of Stellantis (STLA) OEM automobile dealerships, to
achieve the desired product penetration of indirect auto finance
retail installment and lease contracts, commercial fleet accounts
and floor plan opportunities in-line with corporate objectives.
The Dealer Relationship Manager (DRM) will provide exceptional
customer service through satisfaction of the business needs of
assigned dealers, OEM partners, and Stellantis Financial Services
US Corp. (SFS). This team member s responsibilities include, but
are not limited to, promoting and providing training and support
for a full credit spectrum of products ranging from Subprime to
Prime from SFS.
The DRM s daily focus will be on building value-added relationships
with their dealer base by collaborating with them to develop and
implement plans which improve the dealership s profitability and
Essential Duties and Responsibilities include the following. Other
duties may be assigned.
Serves as the lead point of contact for all dealer relationship
matters. This includes retail consumer indirect finance, leasing,
floor plan lead generation and small business fleet development
Develop and conduct effective training to achieve target
application and contract volume penetration objectives through SFS
Ensure that the SFS relationship adds value to the dealership by
supporting the achievement of their goals and objectives as well as
those of SFS.
Conducts effective training on SFS credit guidelines with the
dealership's sales managers (including internet) & finance managers
to effectively maximize production.
Maintains production through establishing relationships with
existing dealership personnel, as well as developing new
relationships as new employees are introduced which impact SFS
Develops collaborative, working relationships with the credit and
funding departments to achieve desired volume and customer
Works with loan officer and funder to assist dealerships in
resolving problems with contracts received in house.
Communicates frequently with the Regional Sales Manager in a
collaborative manner to keep them involved in the progress within
the territory. Be the Manager; identify problems and offer
Provide stellar customer service through daily interaction with all
internal and external associates and dealers.
Analyze available data to identify challenges and trends within
Prepares weekly itineraries, weekly call reports, mileage logs as
required to maximize production, sales and service
Actively participate in Weekly Sales Roundtable conference calls
with Regional Team Members. Attend ad hoc calls and meetings as
Responsible for collection of monies owed to SFS as well as any
repurchases required due to imperfection of lien or other breach of
the dealership agreement.
Submits expense reports and mileage logs in a timely manner to
Complies with all company policies and procedures as outlined in
the Employee Handbook.
Completes all required training classes in a timely and proficient
This position involves regular access to specified personal
information of consumers, including, but not limited to, Social
Security numbers and dates of birth. It is the DRMs responsibility
to safeguard this information.
Keywords: Stellantis Financial Services US, Green Bay , Stellantis Financial Services - Dealer Relationship Manager (DRM), Executive , Wausau, Wisconsin
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