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IT Account Manager

Company: DS Tech
Location: Escanaba
Posted on: November 26, 2022

Job Description:

DS Tech is a cybersecurity, voice services, and managed IT, service provider. We are ranked as the Upper Peninsula's top-rated managed IT company and #7 in all of Michigan. We are continually growing and seeking an experienced account manager to join our team!

Our most recent award can be found here: https://www.dstech.net/news-a-events/msp-501

Job Description:

DS Tech is seeking to hire a Customer Advocate / Account Manager with the following qualifications:

Required Skills & Duties:
* 3+ years' experience in a customer service role
* Ability to excel in a fast-paced environment
* Self-starter who can follow a task to its completion
* Meeting with clients (developing new accounts, maintaining existing accounts)
* Respond to sales requests (emails, quotes, demonstrations)
* Monitor & update the status of opportunities
* Develop relationships with clients to understand their business needs while delivering concierge level service
* Consult with clients on how DS Tech can help them achieve their objectives
* Develop a deep understanding of clients' needs, resources, and recommend the appropriate solutions to satisfy their demands
* Maintain in-depth product knowledge of the service offerings of DS Tech & an understanding of industry trends
* Provide reports to Sales Manager
* Respond to operations team requests
* Monitor & update the status of service requests
* Receiving products, purchasing products, and light quoting
* Other duties and responsibilities as assigned by DS Tech
* Valid driver's license
* Reliable & insured vehicle
* Reliable work record

Preferred Skills & Experience:
* Client relationship management experience is preferred
* IT Industry knowledge or interest in growing in the field
* Have exceptional customer service skills and a positive "can-do" attitude.
* Above average verbal communication, presentation, and interpersonal skills
* Possess logical problem-solving skills. Professionally respond to telephone calls, emails, and web-based service requests
* Critical thinking aptitude
* Empathy for team members and clients and a desire to help them
* Professional confidence, and excitement about solving problems
* A positive, courteous demeanor
* An aptitude towards service
* Openness to feedback & ability to learn from experience

Salary & Benefits:

Pay: $18.00 - $20.00 per hour

Benefits: 401(k) with up to 4% match, Dental insurance, Disability insurance, Health insurance, Vision insurance, Health savings account, Paid time off, Paid training, Profit sharing

Schedule: 8-hour day shift: Monday- Friday: 8am-5pm

DS Tech has been serving the Michigan area since 1976, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift

Application Question(s):
* What interested you about working for DS Tech?

Work Location: One location%58047475%

Keywords: DS Tech, Green Bay , IT Account Manager, Executive , Escanaba, Wisconsin

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