Multi Unit Manager
Company: Dunkin'
Location: Green Bay
Posted on: March 19, 2023
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Job Description:
You are applying for work with a franchisee of Dunkin' Donuts,
not Dunkin' Brands, Inc., Dunkin' Donuts or any of their
affiliates. Any information you submit will be provided solely to
the franchisee. If hired, the franchisee will be your only
employer. Franchisees are independent business owners who are
solely responsible for their own employees and set their own wage
and benefit programs that can vary among franchisees.
If you're ready to take your career to the next level with a
company that is rapidly growing, then we have the opportunity that
you've been looking for.
A Multi-Unit Manager (MUM) is generally responsible for leading the
overall operations for 2-4 restaurants. Multi-Unit Managers must
have a high level of personal integrity and are able to drive
results through continuous employee coaching, training, and sales
and profit growth. They are also responsible for providing strong,
positive leadership to his/her team to deliver Friendly guest
experiences, serve the Freshest products, run the Cleanest
restaurants, and provide the Fastest service. They are responsible
for working with Restaurant Managers to oversee all aspects of the
daily operations of the restaurant.
A Multi-Unit Manager is generally responsible for leading the
overall operations of multiple Dunkin' locations including
recruiting, hiring, onboarding, training, management development,
managing budgets and ensuring Managers and Crew are delivering
great guest service and executing applicable Brand standards and
procedures in the restaurants.
Multi-Unit Managers Responsibilities' include but are not limited
to:
Team Environment
Responsible for general Human Resource functions such as, but not
limited to recruiting, hiring, conducting performance reviews,
developing performance improvement plans, and professional
development
Ensure appropriate training tools are utilized
Operational Excellence
Create and maintain a people first culture in the restaurant
Monitor, follow up and report training progress
Ensure a safe, secure, and healthy work environment for safety,
food safety, and sanitations guidelines; comply with all applicable
laws
Ensure Brand standards, recipes and systems are executed
Lead team meetings to communicate relevant operations information,
e.g.seasonal products
Profitability
Identify and support systems to control costs and maintain
budgets
Provide coaching and feedback to Restaurant and Assistant
Restaurant Managers regarding Brand standards, sales, marketing,
and labor and food costs
Support sales goals by developing action plans for seasonal
forecasting
Ensure tools and systems are in place to roll out new products,
systems and processes
Skills/Qualifications
Associate's degree in related field or equivalent in education and
experience
Fluent in English
Microsoft Office proficiency
Facilitation and presentation skills
Written and verbal communication skills
Competencies / Guest Focus
Understands and exceeds guest expectations, needs and
requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits
to follow-through
Resolves guest concerns by following Brand recommended guest
recovery process
Passion for Results
Sets and maintains high standards for self and others, acts as a
role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how
his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Seeks ideas and best practices from other individuals, teams, and
networks and applies this knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems;
includes others when necessary
Identifies root cause of a problem and implements a solution to
prevent from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with
respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others
accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee's strengths, accomplishments and
development
Listens to others, seeks mutual understanding and welcomes sharing
of information, ideas and resources
Conflict Management
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with
policies and procedures
Escalates issues as appropriate
Works collaboratively with employees to create individual
development plans to strengthen employee's knowledge and skills
Regularly discusses progress towards goals, reviews performance and
adjusts development plans accordingly
Provides challenging assignments for the purpose of developing
others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development
opportunities
Leading with Vision
Sets clear, meaningful, challenging and attainable group goals and
expectations that are aligned with those of the organization
Drives a clear vision or sense of purpose and clearly communicates
to the team
Links mission, vision, values, goals and strategies to everyday
work
Strategic Thinking
Sees where current trends will lead, and how they may influence the
organization's direction
Translates the vision for a program into clear strategies
Thinks in strategic terms and is able to make the connection across
functional teams
Proven success in QSR management and Multi Unit experience is
required. Drive-thru experience service experience is
essential.
Keywords: Dunkin', Green Bay , Multi Unit Manager, Executive , Green Bay, Wisconsin
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