Global Customer Director/Global Account Director (SemiCap)
Company: Plexus Malaysia Sdn Bhd
Location: Neenah
Posted on: March 20, 2023
Job Description:
WHO WE ARE -We're a global team of over 25,000 engineering,
manufacturing, supply chain and sustaining service experts who
partner with customers to bring their products to life through
inspired innovation and world-class customer service. -From
surgical devices and health monitors to warehouse robotics and
space products, we partner with our customers to help create the
products that build a better world.Whether you're looking to start,
make a change or advance your career, find your path at Plexus
Corp. and make an impact.WHY WE LOVE IT -Engaging and challenging
projects that fulfill and develop you. People that inspire and
empower you to realize your full potential. Leadership and
development programs to support your career goals. -We believe that
our people create our best Plexus. -At Plexus, we value the ideas
generated by our collective uniqueness and recognize that the
diverse backgrounds, life experiences and perspectives of our team
members enable us to create the innovative products that build a
better world. Because of this, we encourage people of all
backgrounds to apply to our positions, and will look at candidates
holistically, balancing work, education and additional experiences.
-HOW YOU WILL DO ITCreates, manages, and executes the account
strategy for a set of assigned customer(s). In this role, the
Customer Director will represent the voice of the customer to the
customer team and the voice of Plexus to the external customer.
This role will be part of our SemiCap team.Key Job
Accountabilities:
- Create a working account plan which includes strategies/tactics
to increase profitable revenue, account penetration and engagement
points (including manufacturing, engineering and aftermarket
services). - Develop innovative and creative solutions that will
help further differentiate the Plexus service offering with our
customers. - Successfully execute plans while engaging the broader
Plexus organization, as appropriate, while continually improving
customer satisfaction.
- Ensure Plexus meets or exceeds the expectations of customers.
Advocate for customer needs within Plexus and represent Plexus'
needs and interests to the customer. Translate the needs and
interests into action that meets or exceeds customer satisfaction
goals and creates mutual benefit for Plexus. Lead a
cross-functional Plexus team that includes engineering,
manufacturing, supply chain, costing, financial and legal experts
to ensure we continue meeting or exceeding customer expectations
and needs.
- Increase Plexus' revenue and profitability. Establish clearly
defined financial objectives for customers. Partner with
manufacturing and engineering to proactively manage the customer
P&L to ensure we meet/exceed the objectives.
- Build and develop multi-level relationships, including
executive level, with customers and internally. Be fully conversant
and intimate with the customer business model, competition, market
and needs. Partner with other key Plexus functions (e.g.
manufacturing and engineering) in furthering the customer
relationship.
- Accountable to execute on Plexus' Best People strategy, leaders
will focus on evaluating potential, driving succession planning and
ensuring that their employees receive the development and coaching
required to realize their full potential.Additional Key
Competencies:
- Organizationally savvy
- Financial acumen
- Strategic mindset
- Communicates effectively
- Customer focus
- Drives results
- Manages complexity
- Global perspective
- Drives vision and purpose
- Builds networkAdditional Accountabilities:
- Forecasting: Communicate with customers to ensure that the
forecasts that are received are timely, are as accurate as
possible, and are consistent with the pricing model.
- Contracts: Lead negotiations with customers for pricing and/or
contractual changes and ensure that both Plexus and the customer
are compliant with existing manufacturing and engineering
contractual agreements.
- Inventory: Closely monitor obsolete, slow moving, and excess
inventory levels and negotiate ways to reduce and/or eliminate
these with the customers.
- Customer Visit Planning: Lead Plexus customer site visit
planning and drive the Plexus manufacturing and engineering sites
with preparing for these visits in ways consistent with internal
guidelines. Ensure that meeting goals are communicated to the
appropriate people prior to the meeting.
- Customer Visit Execution: When present during customer visits
must own the agenda and ensure that the meeting is progressing in
such a way as to ensure that the meeting's objectives and goals are
being met. Following the meeting, must ensure that meeting notes,
actions, and next steps are communicated and executed per the
expectations set in the meeting.
- Project Management: Monitor ongoing Plexus led projects and
intervene when appropriate to ensure that the customer and Plexus
are aligned. Proactively communicate status to internal and
external customers as appropriate.
- Request for Quotes: Lead Plexus's response to Requests for
Quotations (RFQ's) from customers by entering the appropriate
information into Plexus's quote tracking tool, participating in
meetings, and ensuring Plexus's and the customer's actions are
closed as expected. Lead and communicate quotation strategy and
ensure that all internal teams are aligned with objectives of the
RFQ.
- Promote the Plexus brand through application of Plexus Values
and Leadership Competencies.
- Frequent travel may be required to meet the needs of the
business (estimated 50%).Education/Experience Qualifications:
- A minimum of a Bachelor's degree is required; an MBA or similar
post-graduate degree is preferred.
- Eight (8) years of related experience is required; Five (5)
years of related experience is preferred.An equivalent combination
of education and experience sufficient to successfully perform the
key job accountabilities may be considered.Other Qualifications:
- Advanced written and verbal communication skills are
required
- Basic computer skills are required
- Able to make sound, logical and reasonable decisions nearly
autonomously
- Masters solution selling approach
- Has mastered the use of financial acumen to be able to
influence customers and constituents
- Basic understanding of electronics manufacturing is
required
- General office equipment and materialsWork Environment:
- The work setting should consist of an office environment with
suitable lighting, comfortable temperatures, and a low noise
level.This document does not represent a contract of employment and
is not intended to capture every possible assignment the incumbent
could be asked to perform.Some offers of employment are contingent
upon successfully passing a drug screen and upon completion of a
confidentiality agreement.Our Values and How We Lead behaviors
guide our processes. Plexus does not make employment decisions
based on race, color, religion, national origin, sexual
orientation, gender identity, disability, or veteran status. We are
proud to be an Equal Opportunity Employer (EOE) and encourage all
to apply today!Globally, our policy is to recruit people from wide
and diverse backgrounds. However, our company does not typically
undertake sponsorship, including for H-1B, TN, and other
nonimmigrant visas. Additionally, certain positions require access
to controlled goods and technologies subject to the International
Traffic in Arms Regulations (ITAR) or Export Administration
Regulations (EAR). Applicants for these positions may need to be
"U.S. persons." "U.S. persons" are generally defined as U.S.
citizens, nationals, lawful permanent residents (or, green card
holders), individuals granted asylum, and individuals admitted as
refugees.
Keywords: Plexus Malaysia Sdn Bhd, Green Bay , Global Customer Director/Global Account Director (SemiCap), Executive , Neenah, Wisconsin
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