Customer Care Site Manager
Company: Disability Solutions
Location: Green Bay
Posted on: May 4, 2024
Job Description:
At Associated Bank we strive to create an inclusive culture
where different perspectives are valued and recognized as strengths
critical to our success. If you thrive in an environment where your
growth and development are encouraged and supported, then
Associated Bank may be the right place for you.The Customer Care
Site Manager will manage, plan, organize and lead the day-to-day
operations of the Green Bay Customer Care site, multiple channel
Customer Service division of a certified best in class center. We
operate a 1st and 2nd shift center, with Monday through Friday
7:00am to 9:00pm and Saturday 8:00am to 5:00pm.*This position is a
full time in office leadership role - 5 days/week onsite at our
Green Bay Associated Center*This person will,
- Be responsible for ensuring all service levels across all
channels (calls, emails, social media, web chat) and quality and
responsiveness expectations for the business lines we support are
met.
- Foster a strong customer advocacy focused environment by
maintaining a well-trained, highly skilled staff with emphasis on
quality customer service, retention and proactive service that is
prepared to exceed ever changing, increasingly complex customer
demands.
- Manage the interviewing & hiring process for all new colleagues
of Customer Care & act as the liaison with temporary staffing
agencies, as well as, handle complex colleague situations,
performance management, and personnel situations.
- Provide assistance to Supervisors on high level customer
complaints to assure complete and agreeable solutions to save
relationships while limiting exposure to the company.Requirements
Education
- Bachelor's Degree in Management or equivalent combination of
education and experience Required
- Master's Degree in Banking or Leadership related field
PreferredExperience
- 5-7 years in a Call Center Manager role and demonstrated
ability to lead multiple teams. Required
- 7-10 years in a Financial Services Contact Center Manager or
Director role PreferredIn addition to core traditional benefits, we
take pride in offering benefits for every stage of life.
- Retirement savings including both 401(k) and Pension
plans.
- Paid time off to volunteer in your community.
- Opportunities to connect with others through our
diversity-focused Colleague Resource Groups.
- Competitive salaries with professional development and
advancement opportunities.
- Bonus benefits including well-being programs and incentives,
parental leave, an employee stock purchase plan, military benefits
and much more.
- Personal banking, loan, investment and insurance
benefits.Associated Bank serves more than 120 communities
throughout Wisconsin, Illinois and Minnesota and we consider our
colleagues critical to our continued success. See why our
colleagues continually vote us a best place to work in the Midwest.
Join our community on Facebook, LinkedIn and X.Compliance
StatementAssociated Bank is an equal opportunity employer committed
to creating a diverse workforce. We support a work environment
where colleagues are respected and given the opportunity to perform
to their fullest potential. We consider all qualified applicants
without regard to race, religion, color, sex, national origin, age,
sexual orientation, gender identity, disability or veteran status,
among other factors.Fully complies with all applicable enterprise
policies and procedures. Acts in compliance with all applicable
laws and regulations as outlined in training materials, including
but not limited to Bank Secrecy Act. Responsible for reporting
suspicious activity to Financial Intelligence. Responsible to
report all customer complaints as prescribed and procedure
violations to management or HR.Responsible to report ethical
concerns as needed to Associated Bank's anonymous Ethics
Hotline.Associated Bank provides additional assistance to
individuals with disabilities throughout the application &
interview process. Please contact
leavesandaccommodations@associatedbank.com if you need an
accommodation at any time during the interview process.Associated
Banc-Corp is an Affirmative Action and Equal Opportunity Employer.
Associated Banc-Corp participates in the E-Verify Program. E-Verify
Notice English or Spanish. Know Your Right to Work English or
Spanish.Associated Bank is Pay Transparency compliant.
Keywords: Disability Solutions, Green Bay , Customer Care Site Manager, Executive , Green Bay, Wisconsin
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