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Service Account Manager - Pharma Division

Company: Optima Machinery Corporation
Location: Green Bay
Posted on: October 12, 2019

Job Description:

Optima Machinery Corporation's Service Account Manager position acts as a sales representative of the After Sales Service using technical, organizational and customer knowledge to influence customers and assist them in applying the products/services to their needs, resulting in revenue generation.Establishes and fosters/maintains customer contacts at assigned customers, researches customer needs and develops application of products and services.Prepares quotations for possible service offerings.Identifies opportunities at the customer site and finds a suitable solution by communicating with internal departments to satisfy the customer need.During the Design/Engineering Phase of a new machine, the Service Account Manager looks at required training needs on the machine, maintenance or audit services/contracts needed and communicates with engineering on potential spare parts required and communicates that information with the spare parts team.The sales account manager looks forProcess optimizationWarranty expansionSpare part supportUpgrade opportunitiesSoftware upgradesEfficiency improvement programsService supportActs as the keeper of the Open Issues list after delivery of the machine and plays a substantial role in the success of the project.This role requires 20-30% travel.Required Education and ExperienceBachelor's Degree in engineering or a related technical field and 5 years of field experience Technical knowledge of packaging machines and consumer product industry.

Keywords: Optima Machinery Corporation, Green Bay , Service Account Manager - Pharma Division, Executive , Green Bay, Wisconsin

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