Customer Care Delivery Specialist in HR Services with Dutch and English

Company: Alight Solutions
Location: Krakow
Posted on: April 9, 2021

Job Description:

Covid-19 update: To keep you and our employees safe, we're making changes to our job postings and hiring process. Learn more Customer Care Delivery Specialist in HR Services with Dutch and English Customer Care Group Regular Krakow, Poland Posted on:04/01/2021 Job ID:R-6597 Join Alight Solutions, you will have a bright future! Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Dutch and Englishlocated in Krakow, Poland.As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery business group within Alight Solutions.Responsibilities:As a--Customer Care Delivery Specialist in HR Services with Dutch and English, your responsibilities will include:

• Providing support for the clients' employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others,
• Explaining how to use the online HR systems,
• Investigating more complex cases.Requirements:
  • Excellent English: C1 minimum,
  • Excellent Dutch: C1 minimum,
  • Adaptability and attention to details,
  • Excellent written and verbal communication skills,
  • Self-motivation and willingness to learn,
  • Experience in Customer Service is a plus, but not required. We will teach you all you need to know.We Offer:
    • Salary: 4000 PLN gross,
    • Language Allowance: 3500 PLN gross,
    • Private medical care, life insurance,
    • Benefit platform (MultiSport card, tickets, vouchers, and many more),
    • Permanent contract and comprehensive rewards package,
    • Career Growth Opportunities,
    • Work-Life Balance.Additionally, you can expect:
      • Extensive ongoing training program,
      • Work in an international team,
      • Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence,
      • Opportunities to engage in many events, activities and charity initiatives,
      • Modern office with chillout zone in a convenient location in Krak--w.We Focus on Your DevelopmentAt Alight, personal development is very important both for our colleagues and us as a company. Development is owned by our colleagues and they are supported by their managers. This allows colleagues to work towards their career goals and at the same time helps us as a company prepare for the future by supporting the development of skills and experience that helps make Alight successful.We follow a development framework that focuses on colleagues as individuals, helping them to assess their competencies and to choose the most suitable development solutions to improve - colleagues learn new skills and most importantly how to put them into practice every day. Career progression in the company is also driven individually allowing colleagues to progress once they have achieved the relevant competency levels for their next role.About Alight SolutionsAs the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our dedicated colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.To view all our current vacancies please visit us:--https://careers.alight.com/ About Alight in KrakowOur Krakow office is located in the Enterprise Business Park on al. Powsta--c--w Wielkopolskich. We have 300 employees working in 4 domains: Client Delivery, Commercial, Solutions & Strategy, Technology & Digital.--
        You can have a look at our brand new office here: http://wirtualne-spacery.pl/alight/ We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
        
        DISCLAIMER:
        Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. . Email This Job To access this job from another computer , Email this information to yourself. In an effort to avoid job scams, please keep in mind the items below in regards to opportunities at Alight Solutions.--
        -- We do not make offers without interviewing--
        -- We do not ask for security deposits on equipment--
        -- We do not send checks through the mail or request payments through Western Union--
        -- We do not ask for bank account numbers--
        
        For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site.--
        https://www.consumer.ftc.gov/articles/0243-job-scams With an unwavering belief that a company's success starts with its people, Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions. Leveraging proprietary AI and data analytics, Alight optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100
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Keywords: Alight Solutions, Green Bay , Customer Care Delivery Specialist in HR Services with Dutch and English, Hospitality & Tourism , Krakow, Wisconsin