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Customer Service Representative / Bank Teller

Company: Hire Road
Location: Charlevoix
Posted on: April 10, 2021

Job Description:

Customer Service Representative / Teller Summary: Our client is a premier Midwest bank looking to add a Customer Service Representative / Teller. As the Customer Service Representative / Teller you will provide customer service while cheerfully greeting customers and taking the time to really listen to their needs. This role will be the first point of contact for members who need help processing transactions or solving problems, as well as those who simply want to learn more about financial products. Customer Service Representative / Bank Teller Requirements:

  • High School Diploma or equivalent
  • Previous customer service experience required, preferably in banking or the financial services industry
  • Cash handling experience is highly preferred
  • Excellent customer service skills and a positive attitude
  • Good communication skills essential
  • Basic computer knowledge
  • Ability to handle confidential information professionally
  • Detailed - oriented and strong organizational skills
  • Willingness to learn
  • Ability to identify and recognize opportunity for referrals
  • Must act and dress in a professional, courteous manner to employees, co-workers, business contacts, and all other individuals with whom this position comes in contact Customer Service Representative / Bank Teller Description:
    • Balancing a cash drawer, will have team & individual sales goals - must be able to listen to customer and make recommendations - must know and understand the products
    • Will be delegated additional responsibility - wear many hats
    • --Basic teller services - cashing checks, fraud transactions, etc.
    • Cash handling--
    • Customer transactions - deposits, cash back
    • Observant of risk they put bank in by not asking managers questions, reviewing check for fraudulent activity
    • Daily jobs as needed - scanned work, make sure it goes through
    • The Teller will provide prompt, efficient, accurate and friendly service to each customer of the Bank
    • Put service first by doing more than our customer expects
    • Responsible for processing customer transactions that include deposits, withdrawals, loan payments, cashing checks, etc. while providing an unsurpassed client experience
    • Project friendly, positive and professional bank image
    • Know and adhere to Personnel and Operations policies and procedures
    • Maintain the highest level of confidentiality with regard to customer/employee information
    • Identify customer needs and establish and maintain professional, courteous relationships with customers
    • Organize teller procedures and work area for neat and efficient operation and control
    • Work cooperatively with all Bank employees
    • Perform other projects and duties as requested -- WHO WE ARE Choosing the Hire Road is about shared success, active and committed partnerships and relationships that last. --Hire Road is solely focused on connecting highly skilled professionals with leading organizations. We are a solutions-based, results-oriented staffing company specializing in a wide range of industry specific practices. To put it simply, we recruit, screen and hire talented people for temporary and full-time positions.-- This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. --It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. --The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty. Equal Opportunity Employer

Keywords: Hire Road, Green Bay , Customer Service Representative / Bank Teller, Hospitality & Tourism , Charlevoix, Wisconsin

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