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Director of Guest Services

Company: CHRISTIAN CAMP AND CONFERENCE ASSOCIATION
Location: Lake Ann
Posted on: April 10, 2021

Job Description:

Search Page - Back to Results Director of Guest ServicesDirector of Guest Services
-Job Description-

Specialty:
The Director of Guest Services will create Raving Fans by envisioning all that needs to be done to prepare the buildings and grounds so campers will be undistracted from the Spirit of God being able to move in their hearts.

Assumptions:
--- This person has the ability to anticipate how the guest will experience Lake Ann Camp and then be able to develop systems to meet or exceed that expectation.
--- The Lake Ann Camp standard needs to be "no negative surprises" when a guest comes.
--- A satisfied camper is not enough as people expect to be satisfied, we want the Lake Ann Campers to leave as Raving Fans.
--- Raving Fans are created by knowing what we want to deliver, listening to what our campers want and then us developing systems to provide a consistent experience.
--- Lake Ann Camp has a "two steps" policy for evaluation what camper's experience should be before they arrive and this will need to be applied before guests come.
--- One distraction from God's spirit working relates to chapel technology/lighting and in today's youth culture this is an essential service.
--- Manicured lawns and flowerbeds tell camper parents that their child will be safe and cared for as well.

Qualifications:
--- A clear testimony of salvation through Christ
--- A life that demonstrates the Lordship of Christ
--- Ability to work cooperatively with other camp directors and staff
--- Friendly, energetic demeanor, presentation and voice
--- 3+ years of experience in guest services and personnel management
--- Knowledge of landscaping techniques
--- A 'People Person' mentality
--- Ability to adopt a flexible work schedule
--- Ability to supervise up to 20 people (higher count is seasonal) performing diverse tasks
--- Prepared to work outdoors, as needed, in all weather conditions
--- Ability to work on your feet for significant portions of most days
--- Ability to paint walls and ceilings
--- Ability to lift loads greater than 40 pounds
--- Ability to operate A/V equipment and theater lighting
--- Calendar management experience
--- Ability to relate well with high school, college and adult workers
--- History of routine vehicle maintenance
--- Demonstrated ability to see details requiring attention before guests point them out, and a willingness to respond accordingly
--- Regular email, text and cell phone use
--- An agreement with the mission and philosophy of Lake Ann Camp
--- The gift of hospitality
--- An understanding of, or aptitude for, Google Sheets and Docs
--- Demonstrated experience managing an annual budget

Responsibilities:
--- Supervise the Events and Operation Manager
--- Prepare and manage the LIFT intern's weekly schedule
--- Supervise all camp cleaning seasonal and summer including annual deep cleaning
--- Hire tech staff and supervise the care and use of chapel technology and lighting
--- Hire and supervise the Summer Support Staff Supervisors (high school staff leaders)
--- Hire summer support staff cleaning crew
--- Care for the exterior of all buildings including coatings
--- Care for the interior coatings on all buildings
--- Visit all of the guest group leader's while they are on the grounds - at least once
--- Seasonal transitions
o Waterfront set-up
o Tubing Hill prep
o Ice Rink set-up
o Summer swings
--- Supervise the landscaping and grounds care
o Mowing
o Trimming
--- Supervise winter snow removal of pathways and entryways
--- Fleet management and care of
o Over the road vehicles
o On site vehicles
--- Twice a year evaluations will be done of all staff members under the Director of Guest Services direct supervision.


Authority:
--- To hire and supervise the positions under his care and recommend any disciplinary actions to his supervisor if action needs to be taken.
--- To develop an annual budget for his areas of leadership and the authority to spend funds allocated under his area of responsibility as approved by the board.
--- To sit on the internal director team to contribute to the best practices of the organization.
--- To greet and represent the values of the organization to our guest groups.

Accountability:

To the Executive Director

Time Allocation:

30% Organizing and supervising
25% Cleaning, painting and seasonal operation needs
20% Maintaining and operating responsibilities to prepare for camper usage
15% Guest group interaction and care (potentially more the first year)


Time: Full-Time Year Round
Salary: Paid
Category: Guest Services
Updated: 3/19/2021 3:09:22 PMJob Contact:
Chuck Curtiss
(231) 275-7329

Send Resume Why work at Lake Ann Camp: Lake Ann Camp is looking for a Director of Marketing. We are seeking an energetic individual to join our pro-active team of camping professionals who believe their goal and ministry is to make a profound difference in campers' lives. This position will be

18400 Maple Street
Lake Ann, MI 49650 (231) 275-7329

Recruiting Video (if applicable): http://www.lakeanncamp.com/
P.O. Box 62189, Colorado Springs, CO 80962-2189
Phone: (888) 922-2287 --- Fax: (719) 260-6398
Email: info@ccca.org
For technical issues, contact: support@ccca.org

Keywords: CHRISTIAN CAMP AND CONFERENCE ASSOCIATION, Green Bay , Director of Guest Services, Hospitality & Tourism , Lake Ann, Wisconsin

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