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Customer Service Representative

Company: Kimberly-Clark
Location: Neenah
Posted on: January 15, 2022

Job Description:

Distribution Operations Specialist
Job Description
You express yourself in a way that moves people to connect with your ideas
You speak and write in a way that resonates with your audience, and one of your secrets is empathy. You connect with people, and that allows you to speak to their needs and core interests. You're perceived as being open and straightforward, so important in encouraging a harmonious work environment. What's more, you listen empathetically. Please communicate with us today!
When we collaborate, we all succeed
Group effort wins championships here. Motivated team members pitch in, thinking and working together to solve problems and reach goals. You'll be valued as an important part of your team's success. The diversity of our staff creates a varied and vibrant community that makes so much success possible. We welcome, include, and look to promote all.
SUMMARY OF POSITION:
Provide system and business process expertise in the application, development and adherence to Consumer & B2B SAP r/3 order fulfillment, WMS productivity reporting and shipping/receiving functions, which includes standard work development and connected checking.
ESSENTIAL FUNCTIONS:
Provide system and process knowledge in development of new standard work for r/3 order fulfillment to include shipping and receiving, flow planning, constraint management and Mill Customer service/Transportation.

Provide thorough testing of new systems and ensuring successful integration with both r/3 order fulfillment, WMS and other related processes.

Monitor DOT standard work to ensure properly adhered to. Manage efforts to develop and document standard work.

Ensure process, tools, and training documentation are maintained as business processes and tools evolve. Ensure desktop specific documentation exists for use in position transitions.

Lead cross-functional initiatives to improve current business processes and solve business issues. Provide a DOT perspective in creating efficient, effective solutions.

Ensure application of established corporate financial controls within incumbent's areas of responsibility, and support operating management direction to implement and maintain financial policies, instructions, and internal control procedures.

Develop LEAN capability at a personal and team level within the DOT and broader distribution operations level.
GENERAL FUNCTIONS:
Ability to participate in a leadership, support or facilitative role in problem solving and/or value stream mapping.

Ability to clearly and precisely communicate orally and in writing to individuals and grous.

Ability to communicate precise innovative Supply Chain and business solutions to customers and team leaders/members.

Ability to adapt and support the organization through times of change.

Ability to build exceptional sustainable business relationships at various levels throughout organization.

Ability to precisely and proficiently conduct strategic business and data analyses and data inspired recommendations for improvements and advancements.

Ability to operate and use telephones, computers/laptops and other technological devices/software programs to communicate with other people.

Ability to proficiently use and perform key functions of Microsoft Excel software program.

Ability to travel via aircraft(s) and operate and drive motor vehicle(s) for business travel(s), with valid driver license.
DEPARTMENT SPECIFIC/NON-ESSENTIAL FUNCTIONS, INCLUDE BUT NOT LIMITED TO:
Motivate, coach, and provide performance feedback to enhance individual and team effectiveness for DOT team members.

Strategically organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve exceptional management of business operations.

Create respectful environment among team members, and motivate improvement of individuals and team performances to achieve desired business results.

Maintain effectiveness of varying environments with different tasks, responsibilities and people.

Set priorities and strategically identify issues, underlying problems and potential solutions to develop plan of action.

Render judgments and make timely decisions in alignment with business objectives, strategies and tactics.

Promptly reconcile and communicate changes in plans and programs, conditions, requirements of marketplace, competitive activities, issues and accomplishments that may affect results to various levels of staff.

Conduct team adjustments to new changes, and adjust to meet requirements of changing conditions/situations.
MINIMUM REQUIREMENTS:
Education required:
Minimum of Bachelor's degree.
Experience:
Requires 1-3 years of SAP r/3 and Distribution Operations experience, preferably with detailed WMS exposure.

Experience with project management techniques and a demonstrated ability to perform in a team environment.
Preferred Experience/Qualifications:
Practice exceptional customer service and broad knowledge of corporate transportation is advantageous.

Proficient in data access tools and PC based applications (Windows, Word, Excel and PowerPoint).
Skills/Competencies:
Results and strategy oriented, leadership, exceptional oral and written communication, analytical, trouble shooting, change management, project and risk management and building relationships.
Other Skills:
Prioritization and time management, resources and team management, active listening, adaptability and interpersonal.
ORGANIZATIONAL RELATIONSHIPS:
Reports to Distribution Manager 3.
SCOPE OF POSITION:
Provide technical expertise necessary to support r/3 order fulfillment, shipping/receiving, flow planning, mill customer service/transportation functions.

Develop, evaluate, and recommend improvements to DOT processes, along with quantification of financial and operational impacts. Interact with various levels of team members within Kimberly-Clark.

The incumbent must be capable of leading multifunctional teams assigned to specific projects.

Key customers include Consumer, Healthcare, and KCP Business units-mills/plants/staff, Forecast to Stock COE, Sourcing & Supply ,Planners, DOT managers and analysts, Customer Service Operations, Corporate Transportation and ITS.
WORKING CONDITIONS:
Travel may include approximately 25% of work time. Travel may also include travel via aircrafts and motor vehicles to various locations, if applicable. Varying working conditions may include prolonged sitting, typing and viewing computer/laptop screens, along with occasional bending, reaching, lifting, carrying, climbing, twisting, stooping, walking and standing.
DISCLAIMER:
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This position may require a post-offer/pre-hire Physical Abilities Test (PAT) to confirm that individuals are able to perform the essential functions of the job.
K-C requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, K-C will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship. This position is subject to drug and alcohol testing, including pre-employment testing.
We think a fresh approach is a good approach
Some organizations do things the way they've always done them. That's up to them. But we don't agree. We're eager to hear about your new ideas. Whether it's for a process, a product, or anything else that can impact our growth and success. We encourage fresh thinking and reward innovation at our diverse and inclusive organization. Just as we value employees who look to the future instead of what's come before it. Come join us.
Kimberly-Clark makes the essentials for a better life with well-known brands that matter every day - at home, school, work and on the go. Throughout our 148 years, we have challenged conventional wisdom to innovate products that better meet the needs of consumers. We have created new categories with top brands like Kleenex -, and redefined categories with Huggies - and U by Kotex -. While growing our $18+ billion global business, we help buil

Keywords: Kimberly-Clark, Green Bay , Customer Service Representative, Hospitality & Tourism , Neenah, Wisconsin

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