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Customer Service Representative

Company: Wisconsin Public Service (WPS)
Location: Green Bay
Posted on: January 16, 2022

Job Description:

Wisconsin Public Service Corp, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, WI location.
These positions have a starting wage of $19.70/hr.
Job Summary Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?
If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.
As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions. Various shifts are available.

Please join us and apply today!
Minimum Education Required High School Diploma, HSED, or GED Minimum Experience Required 1+ years Customer Service and/or Customer Relations (billing, credit, payment).
Must be able to work and adapt to various hours/shifts and a changing schedule.
Availability for 24 hour call out for storm trouble call handling is also required.
Preferred Qualifications Call center environment experience.
1+ years post-high school education in business, communications, psychology, or related field.
Previous experience negotiating with customers and dealing with difficult situations is essential.
End Date: 01/09/2022

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements

Keywords: Wisconsin Public Service (WPS), Green Bay , Customer Service Representative, Hospitality & Tourism , Green Bay, Wisconsin

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