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Customer Service Representative

Company: Road America
Location: Plymouth
Posted on: May 15, 2022

Job Description:

Job Description Job Summary: Road America is seeking an individual with a passion of motorsports to grow with our organization and fill as part-time Inside Sales Representative. The Inside Sales position is responsible for incoming and outbound calls, increasing ticket sales, and providing a great customer experience. This is a part-time position between 15-30 hours per week during the off-season (September-April) and 40 hours during the season (May --- August) Duties Include: -- Responsible for all Inbound and outbound calls -- Taking customer orders and assisting with questions -- Take customer calls and provide accurate, satisfactory answers to their queries and concerns. -- De-escalate situations involving dissatisfied customers. -- Call clients and customers to inform them about the company---s new offerings. -- Guide callers through troubleshooting, and navigating the company site to purchase tickets. -- Review customer or client accounts, providing updates and information about billing, shipping, and other account items -- Collaborate with other call center professionals to improve customer service -- Develop relationships with customers to encourage trust and loyalty -- Follow up on cold and warm leads to further the sales process -- Understand and demonstrate the product or service to the customer -- Set and meet sales goals and objectives set by leadership Qualifications: -- Previous Inside sales experience (preferred) -- Must have excellent customer services skills -- Must have good written and verbal communication -- Must have excellent computer skills using MS Office products Company Description Established in 1955, Road America is conveniently located between Milwaukee and Green Bay in Elkhart Lake, Wisconsin. The world's best racers have competed at this legendary four-mile, 14-turn road circuit for over 65 years. Along with over 500 events held seasonally at the 640-acre facility, several major weekends are open to the public, which include the INDYCAR Series, the MotoAmerica Series, three vintage racing events, numerous Sports Car Club of America (SCCA) events, the IMSA WeatherTech SportsCar Championship, the NASCAR Cup and NASCAR Xfinity series. Road America's park-like grounds offer amazing viewing opportunities, numerous camping options, fantastic concessions, and high-speed excitement to hundreds of thousands of spectators each year. Fans can also stay and play in cabins located conveniently on the grounds and find all sorts of souvenirs, collectibles, and apparel at the 7,500 sq. ft Paddock Shop. Affectionately known by many as America's National Park of Speed, Road America can accommodate groups of all sizes, including weddings and corporate events, in the Tufte Conference Center. In addition to public race weekends, Road America offers a variety of group event programs, including geocaching, disc golf, and off-road adventure tours, karting, and the Road America Motorcycle and Driving Schools. At Road America, our mission is to develop a facility and programs that provide the best motorsport and entertainment experience for all our customers. We create a connection in the workplace with shared passion for our vision and goals.

Keywords: Road America, Green Bay , Customer Service Representative, Hospitality & Tourism , Plymouth, Wisconsin

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