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Guest Service Scheduler

Company: Bergstrom GM of Neenah
Location: Neenah
Posted on: May 16, 2022

Job Description:


  • Determines requirements by working with guests via the phone, email and chat-to-text. -
    • Answers inquiries by clarifying desired information, researching, location and providing information. -
      • Answers incoming phone calls in a prompt, polite, professional manner. -
        • Fulfills requests by clarifying desired information, scheduling appointments and forwarding on requests. -
          • Sells additional services by recognizing opportunities for scheduled maintenance packages.
            • Refers customer complaints to appropriate dealership team member as necessary for resolution. - - -
            • Maintains guest information database by entering and updating guest information. - - - - -Hours vary 700a-600p Monday-Friday; 3-4 early shifts of 700a-300p and 2-3 late shifts of 1000a-600p each week.Pay of $16.00/hour plus bonus.WHO'S RIGHT FOR THE JOB?
              • Eagerness to learn
              • Upbeat and positive personality
              • Active Listening Skills
              • Excellent Guest/Customer Service
              • Strong Communication Skills
              • Relationship Building Skills - -OUR COMMITMENT TO YOU
                • Competitive compensation!
                • Medical, Dental, Vision, and -Life Insurance (for FT team members) -
                • Vacation Time -(for FT team members) -
                • Discounts on vehicles, service, and parts
                • 401(k) with company match
                • Paid Vacation and Holidays (for FT team members) -
                • Wellness Program
                • Free Team Member Clinic -
                • Free Health Coach
                • Employee Assistance Program
                • Employee Referral Program
                • Opportunities for growth!WHAT MAKES BERGSTROM DIFFERENT:
                  • Wisconsin's largest automotive group
                  • Established -in 1982 in Neenah WI
                  • 1,700+ team members and growing
                  • 32 dealerships and 36 brands (and growing!)
                  • Ranked as one of the best dealerships to work for by Automotive News
                  • Glassdoor voted Bergstrom as one of the best companies to work for in 2020 and 2021
                  • Recognized by the Better Business Bureau and Time Magazine
                  • We are committed to giving back to our communities by supporting organizations like Make-a-Wish, United Way, and Drive for a CureDrive your career forward today! APPLY NOW!#ZRBergstrom Automotive is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Keywords: Bergstrom GM of Neenah, Green Bay , Guest Service Scheduler, Hospitality & Tourism , Neenah, Wisconsin

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