Customer Service Representative

Company: NEENAH FOUNDRY COMPANY
Location: Kimberly
Posted on: May 16, 2022

Job Description:

The CSR is responsible for acting as a liaison between customers and NEI Infrastructure. Assisting with complaints, orders, errors, account questions, billing cancelations, and other queries.Essential FunctionsJob duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Aid in addressing customer complaints and resolving problemsReview purchase agreements for conformity to company terms and conditionsResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionProfessionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughlyCommunicate with other departments and management to resolve problems and expedite workThoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact trackingProvide quality service and support in a variety of areas including, but not limited to: quotations, billing, placing orders, logistics, and troubleshootingTroubleshoot customer issues over the phoneMaintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both customer and companyContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experienceExpected Areas of Competence (KSAs)Highly developed sense of integrity and commitment to customer satisfactionDemonstrated passion for excellence with respect to treating and caring for customersAbility to communicate clearly and professionally, both verbally and in writingHas demonstrated ability to handle complaints and unpleasant customers while remaining calm under pressureHas a pleasant, patient, and friendly attitudeStrong decision making and analytical abilitiesStrong detail orientation, organization skills, and communication/listening skillsWillingness to work a flexible schedule and occasional overtime when neededDemonstrated strong work ethic and team orientationThis position description is intended to cover the most significant, ongoing job functions and competency areas. Successful performance in the role will require performing satisfactorily other duties as assigned.Education and Experience Requirements1+ years of Customer relations experience including but not limited to retail, telemarketing, or customer serviceMust have a high school diploma or GED equivalentExperience with Google (Mail, Drive & Sites) and Microsoft Office preferredPhysical RequirementsSedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.The worker must be able to access, analyze and otherwise work with, enter information stored in or obtained through the company's computer system, and communicate effectively with co-workers and third parties who have business dealings with the company's Human Resources operations.Travel RequirementsLittle to no travel is anticipated with this positionCandidates for positions with NEI, Neenah Foundry Company, and its subsidiaries must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. All offers of employment will be conditioned upon successful completion of a post-offer, pre-hire background check, and drug screen. Visa sponsorship is not available for this position.NEI is an equal opportunity employer and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status, or national origin.

Keywords: NEENAH FOUNDRY COMPANY, Green Bay , Customer Service Representative, Hospitality & Tourism , Kimberly, Wisconsin