Guest Services Supervisor - New Zoo - Increased St
Company: NEW Zoo & Adventure Park
Location: Green Bay
Posted on: August 7, 2022
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Job Description:
Job DescriptionJob SummaryThe Guest Services Supervisor in the
Guest Services department interacts with Zoo guests daily.
Delivering a great guest experience is the #1 priority of the
department. To deliver a superior guest experience, Guest Service
Supervisors will accomplish this through up-to-date product
knowledge and friendly service. The services provided by the Guest
Services Supervisors in the Guest Service department are Zoo
admissions, merchandise sales, restaurant service, knowledge of
daily programs, assisting in ride operations of the carousel and
train, and other areas as necessary.Essential DutiesDelivery of a
great guest experience – providing timely, attentive, accurate,
upbeat service to Zoo Guests. Make sure guest's needs are met using
fair, friendly and courteous service. Ability to communicate
effectively and maintain positive working relationships with the
public, co-supervisors and subordinates. Ability to handle cash
properly with the expectation that dollar amounts will be verified,
and the transaction will be recorded in the Point-of-Safe system.
Maintains cleanliness and sanitation according to established
guidelines including but not limited to employee work areas, gift
shop, restaurant and Zoo pathways. Abide by ServSafe Regulations of
food handling and preparing food items for sale to guests. Ability
to operate golf carts in a safe manner (do not drive unless
trained), Point-of-Sale equipment, photocopiers and basic office
tools. Responsible for closing paperwork and safe verification in
the absence of the Guest Services Coordinator and Operations
Manager. Effectively and efficiently, perform opening and closing
duties as assigned. Operate Dahlin Express Train and the Endangered
Carousel.Minimum Qualifications Required Education &
Experience:Must be 18 years of age; High School Diploma; or any
equivalent combination of education, training, and experience which
provides the necessary knowledge, skills, and abilities. Retail or
food industry experience desirable but not necessary. Licenses and
Certifications: Valid Wisconsin Driver's LicenseKnowledge, Skills &
AbilitiesGeneral knowledge of basic math, reading and accounting.
General knowledge of proper hygiene and health. General knowledge
of State and local health codes pertaining to the food industry and
amusement parks. Knowledge of and ability to utilize a computer and
required software. Skill in customer relations and organization.
Ability to perform medium manual labor. Ability to perform basic
math and accounting functions. Ability to operate a cash register
and other concession devices. Ability to oversee, organize,
coordinate, train and assign work to subordinates and volunteers
when needed. Ability to communicate effectively both orally and in
writing. Ability to follow detailed instructions which may be oral
and/or written. Ability to maintain accurate and current records.
Ability to answer inquiries, complaints, and give directions
effectively and with tact and courtesy. Ability to establish and
maintain effective working relationships with staff, volunteers,
and the public. Ability to operate food
preparation/dispensing/vending equipment. Ability to work the
required hours of the position.Available shifts and compensation:
We have available shifts all days of the week. Compensation depends
on your experience.By applying to this job, you agree to receive
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Keywords: NEW Zoo & Adventure Park, Green Bay , Guest Services Supervisor - New Zoo - Increased St, Hospitality & Tourism , Green Bay, Wisconsin
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