GreenbayRecruiter
the smart solution for Green Bay jobs

FIRST SHIFT CUSTOMER SERVICE 500.00 SIGN ON BONUS, NO NIGHTS, NO WEEKENDS

Company: Alorica
Location: Green Bay
Posted on: November 9, 2018

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica) KEY JOB RESPONSIBILITIES


  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary


    WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.

    But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs


      Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:


      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus


        Knowledge, Skills and Abilities:




        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude


          WORKING CONDITIONS Work Environment


          • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems


            Physical Demands Constant sedentary work. Youll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead. You ready? Lets do this. Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica) About Alorica:

            Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

            Keywords: Alorica, Green Bay , FIRST SHIFT CUSTOMER SERVICE 500.00 SIGN ON BONUS, NO NIGHTS, NO WEEKENDS, Hospitality & Tourism , Green Bay, Wisconsin

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category
            within


Other Hospitality & Tourism Jobs


2nd Shft Customer Service Free Sirius XM -$1000 sign on Bonus
Description: GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with (more...)
Company: Alorica
Location: Green Bay
Posted on: 11/17/2018

Area Supervisor
Description: GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when (more...)
Company: Ross Dress for Less
Location: Green Bay
Posted on: 11/17/2018

Retail Wireless Sales Consultant Part Time
Description: Retail Wireless Sales Consultant Part Time - SAL018038Help People Do Life Better.You can sell technology or you can impact lives through technology. At U.S. Cellular--, we believe in teaching people how (more...)
Company: US Cellular
Location: Appleton
Posted on: 11/19/2018


Grocery Shopper and Delivery Driver
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Green Bay
Posted on: 11/17/2018

College Graduates - Executive Team Leader - Northeastern , PA
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Green Bay
Posted on: 11/17/2018

Seasonal Retail Sales Associate
Description: Earn an additional 2/hour Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring they remain the top priority while (more...)
Company: Kohl's
Location: Sheboygan
Posted on: 11/19/2018

Retail Sales Associate
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Appleton
Posted on: 11/19/2018

College Graduates - Executive Team Leader (Assistant Manager) - Western, NJ (Rockaway/Hackettstown)
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Green Bay
Posted on: 11/17/2018

Wanted! Professional Customer Service Personnel
Description: Our nation's premier provider of health care access in the US is looking for motivated self-starters to enjoy a career with our company. Our health care programs are primarily
Company: Health Inc.
Location: Green Bay
Posted on: 11/17/2018

Seasonal Retail Commission Jewelry Sales, Part Time: Fox River Mall
Description: Seasonal Retail Commission Jewelry Sales, Part Time: Fox River Mall Job Overview: The Seasonal Jewelry Sales associate is responsible for providing outstanding customer service in the Jewelry Watch (more...)
Company: Macy's
Location: Appleton
Posted on: 11/19/2018

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Green Bay RSS job feeds