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Customer Service Representative

Company: WG&R Furniture
Location: Green Bay
Posted on: January 13, 2019

Job Description:

Company Overview Our mission is to earn enthusiastic customer referrals by providing superior home furnishing solutions at the guaranteed low price, throughout an enjoyable hassle-free experience. Broadly stated, our vision is "to be world-class". Our ability to realize the vision hinges on how well we develop, trust and empower our people within the organization. It is our hope that WG&R provides you with the best opportunity possible for you to enjoy the unique, rewarding experience of participating on a world class, high functioning team Job Summary In support of our company's guiding principles, it is the Customer Service team's mission to Delight Customers and Be a Great Teammate. If your focus is delighting customers and being a great teammate, this opportunity is for you Substantial Position Goals and Responsibilities Delight Customers and Be a Great Teammate Internal and External customers take precedence over daily tasks World Class Execution of Customer Experience and Problem Resolution Ensure all interactions with internal and external customers are creating a 'promoter' for the organization Accuracy is crucial to ensure we are delighting our customers Documenting all customer touchpoints Validation/confirmation of customer information Validation/confirmation of order information Obstacles that may be faced within the position Varying workload based on seasonality and day of the week Competing priorities requiring multitasking Escalated situations needing immediate response and the ability to diffuse emotion Benefits and Perks Full benefits package to include health, dental, vision and company sponsored life and disability insurance. Advancement and development opportunities 401k plan with company match. 401k plan includes pre-tax and Roth options Employee Assistance Program (EAP) for employees and their family members Employee Discount Onsite Employee Fitness Center and Gourmet Kitchen Monday-Friday 1st shift schedule with early release on Friday's during the summer Come work for an organization who wants to see you succeed both personally and professionally Best said by our CEO Jim Greene, It is my hope you will take initiative and our opportunities match up with your strengths and you will spend your career on our team. Moreover, that you will look back on your career someday and know you realized your full potential personally and professionally.

Keywords: WG&R Furniture, Green Bay , Customer Service Representative, Hospitality & Tourism , Green Bay, Wisconsin

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