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Customer Support Team Leader

Company: Optima Machinery Corporation
Location: Green Bay
Posted on: October 12, 2019

Job Description:

Optima Machinery Corporation's Customer Support Team Leader position acts as a manager for the After Sales Serviceteam, using technical, organizational and customer knowledge to influence customers and assist them in applying the products/services to their needs, resulting in revenue generation.
Provide support and direction to group of Service Account Managers and their customer portfolios.This position is functionally responsible to divisional Pharma Service Headquarters in Schwaebisch Hall, Mornshausen, and Radolfzell in Germany.As manager, provide coworkers with feedback on performance, approve expenditures, perform annual evaluations and propose rewards/discipline when needed.Works with OPCO Management and Finance team to prepare forecasts, and ensures that financial goals are met. Improvement and strategic development of the US customers including KPI'sEstablishes, fosters, and maintains customer contacts at assigned customers, researches customer needs and develops application of products and services.Prepares quotations for possible service offerings.Identifies opportunities at the customer site and finds a suitable solution by working and communicating with internal departments to satisfy the customer need.During the Design/Engineering Phase of a new machine, the Customer Support Team Leader also looks at required training needs on the machine, which maintenance or audit services/contracts are needed, and communicates with engineering on potential spare parts required and communicates that information with the spare parts team.The Customer Support Team Leader looks forProcess optimizationWarranty expansionSpare part supportUpgrade opportunitiesSoftware upgradesEfficiency improvement programsService support
Acts as the keeper of the Open Issues list after delivery of the machine and plays a substantial role in the success of the project.
This role requires -25-30% travel.
Required Education and ExperienceBachelor's Degree in engineering or a related technical field and 5 years of field experienceTechnical knowledge of packaging machines and consumer product industry.

Keywords: Optima Machinery Corporation, Green Bay , Customer Support Team Leader, Hospitality & Tourism , Green Bay, Wisconsin

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