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Company: Strategic Behavioral Health
Location: Green Bay
Posted on: June 25, 2022

Job Description:

Reporting to the HRD, the HRA is responsible for assisting with benefits, education, licensing, training and medical information documentation. This position is responsible for collecting, organizing and filing documentation; such as, new employee documentation, background information, verifications, grievance procedures, new employee orientation and Personnel Action Forms (PAFs). The HRA tracks licenses of all licensed personnel. The HRA creates evaluations, new hire and termination reports for the HRD. The HRA orders supplies for the department and ensures confidentiality of all data and information.

Education / Experience
Position requires successful completion of an accredited high school diploma or evidence of successfully passing a high school equivalence examination with 2 years Human Resource experience preferred.

1) Ability to objectively interpret and apply HR policies, rules and regulations to various circumstances. Generally, able to assist in forging creative solutions and negotiate helpful resolutions. 2) Strong verbal and written communication skills in one-to-ones or to group interactions. 3) Solid computer skills in all Microsoft Office programs and HRIS (Paycom). 4) Ability to organize and prioritize workloads to meet deadlines.

Additional Requirements
Knowledge of The Joint Commission, facility licensing standards and third-party payor requirements is beneficial to aspects of the job.

Willow Creek Behavioral Health provides access and services to all persons meeting admission and continuing stay criteria without regards to race, color, religion, sex, sexual orientation, age, marital status, national origin, military status, veteran status, medical status, handicap or mental/physical disability. Our patient population reflects the fullest diversity of the community in which we serve. All staff are to conduct themselves with respect and consideration for others, and to appropriately intervene in situations below this standard.

Accreditation / Licensing

  • Ensure personnel files and related documents are organized, in an easily retrievable format and conform to audit/review standards.
  • HR policies and procedures are maintained current and accessible to all personnel.

    Employee Relations

  • Serves as a resource person and assists in the orientation of new employees.
  • Supports a practice of "good faith and fair dealings".
  • Assists the HRD in providing human resource support to the facility.
  • Conducts fingerprint checks for all employees including new hires, interns, and existing employees.
  • Conducts all verifications of employment.
  • Prepares monthly reports for the Master Trainer to ensure all employees are in compliance with federal, state and licensing agency regulations.
  • Assists in maintenance of applications and all documentation required for personnel files.
  • Coordinates and audits personnel files on each employee: personnel file, education file and medical file.
  • Establishes and maintains system to track all professional licenses to ensure compliance with federal, state and regulatory agency regulations.
  • Applies best practices to encourage healthy communication between stakeholders and resolves conflicts at the lowest possible level.
  • Memorializes/documents important interactions and agreements to aid follow-up when necessary.
  • Provides guidance and technical assistance in situations involving conduct, performance improvement or progressive discipline.
  • Evaluates and investigates complaints to determine if a policy violation occurred. Takes reasonable steps to balance the interest of the accused, complainant and witnesses involved in the investigative process.
  • Engages employee groups in constructive conversations to increase satisfaction and improve engagement / retention.
  • In the absence of the HRD, manages the daily operations of the HR Department.

    Customer Service

  • Champions the AIDET approach to customer service (Acknowledge, Introduce, Duration, Explanation and Thank-You). Models a steady practice of AIDET throughout the customer experience. In-person and telephone communication is consistently attentive, responsive and reflects "helpfulness".
  • Professional awareness and boundaries are observed.
  • Telephones are answered by the third ring whenever possible along with a professional greeting. Dedicated extensions/mobile phones with voice mail have a personalized greeting and messages retrieved/responded to in a timely manner.
  • Critical customer encounters are met with advanced skills and timely resolution. Understands how to escalate concerns when beyond the department's scope.

    Staffing / Recruiting

  • Familiar with all aspects of the staffing budget, position control/grid, and management tools. Appraises the HRD and other members of management with timely reports and recommends improvements.
  • Trains managers on requisition procedures, secures timely recruiting activities and implements an exit survey to evaluation retention opportunities.
  • Ensure all positions requiring an active profession license are verified in advance of hire, renewed in advance of the expiration date and removed from the schedule upon expiration.
  • In very limit circumstances, the facility will utilize contracted/agency personnel. In such situations, the HRD will prepare a personnel file in support of licensing/accreditation requirements.

    NOTE: The essential job functions of this position are not limited to the duties listed above.

    Environment: Work is primarily performed inside a climate-controlled environment, personal automobile or in other office settings. Employee is expected to maintain a positive driving record, adhere to traffic laws and avoid distractions (using mobile phones/texting) while operating a motor vehicle. Occasional overnight travel is required.

    Sight: Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    Hearing: Must be able to hear and respond to others in person, by telephone and alarms.

    OSHA Category 3: Tasks involve no exposure to blood, body fluids, tissues, and other potentially infectious materials. The use of universal precautions, personal protective equipment, regular hand washing, and following manufacturing guidelines can greatly reduce any exposure risk.

    Physical/Emotional: This position requires regular sitting, stooping, standing, walking and lifting/reaching/carrying materials up to 35 lbs. Occasionally, observes distressing psychiatric emergencies and clinical personnel responding with approved behavioral interventions.

    The above job responsibilities are representative of the essential job functions. Upon completion of the hiring process, Willow Creek Behavioral Health assumes the employee can satisfactorily perform and safely meet these requirements. Reasonable accommodations may be made to enable individual with disabilities to perform these essential functions.

    Willow Creek is an Equal Opportunity Employer.


Keywords: Strategic Behavioral Health, Green Bay , HUMAN RESOURCE ASSISTANT, Human Resources , Green Bay, Wisconsin

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