PC & Printer IT Support
Company: The Peak Organization
Location: Wausau
Posted on: May 28, 2023
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Job Description:
We are currently seeking a full time contract IT technical for
the following role!This job is very stable and can lead to
additional opportunities.This job is for field service which will
have travel approximately 60% of the time. You may be asked for
distance travel on occasion.Onsite PC & Printer Service: The
physical de-install move and reinstall of a PC device that is
currently installed and connected to a network.On site desk-side
software support solutions enable an endtoend approach, including
options for customizing your support plan to address any unique
client service level requirements. Examples include operating
system reloading, device re-imaging, onsite support, and virus
support, on-site installation, data migration, disk
sanitation.Visit multiple customer sites per day
installing/replacing/repairing equipment in a predefined route,
potentially spanning multiplicities and/or states.Would be
responsible for correct installation, customer satisfaction,
equipment and vehicle safety and a timely and accurate installation
schedule.Required Qualifications:Possess one to two years'
experience in basic troubleshooting skills on PC desktops, laptops
and printersExperienced in customer serviceAble to lift up to 50
pounds and carry it up to 50/75 yards as neededWillingness to work
a variable work schedule for deployment project type work,
characterized by extended days and travel during the entire
project.Ability to read and interpret installation guides, service
manuals, site maps and transportation mapsAbility to accurately
conduct equipment inventoryDemonstrates basic problem recognition
on common desktop applications and operating systemsDemonstrates
basic network, laptop, desktop and printer configuration and
installationPossesses knowledge of LAN design concepts,
installation, and troubleshooting without assistanceMay be
certified in one or more network operating systemsPossesses working
knowledge of one or more operating systemsThorough detailed
reporting of onsite activitiesRPOS experience a plusAssist customer
with an overview of the device functionality.Report any occurrences
of customer dissatisfaction to the appropriate Delivery Management
Service resource.Assist in the collection of usage pages for
devices when required.Provide initial troubleshooting for device
problems or perform spare device replacements.Perform maintenance
on devices as directed by the Delivery Management Service
resource.Provide end-user training as defined in the
agreement.Applies basic knowledge of the job skills and company
policies and procedures to complete a variety of assignments/tasks.
Good understanding of the general/technical aspects of the job.
Works on assignments that are routine to moderately complex in
nature and require basic problem resolution and independent
judgment. Organizes own tasks and receives general instructions on
all work.High School Diploma or equivalent; may hold 2 year
post-high school degree (technical field).Typically, 1-2 years of
working experience in a related fieldPay Rate - $23/hr -W4 Tax
profileIf you are interested in the opportunity, may you please
reply back with your most updated resume in word document therefore
we may discuss further.PDN-99314f5f-1eb6-42b6-a8d2-dfb25b51e1df
Keywords: The Peak Organization, Green Bay , PC & Printer IT Support, IT / Software / Systems , Wausau, Wisconsin
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