PC & Printer IT Support

Company: The Peak Organization
Location: Wausau
Posted on: May 28, 2023

Job Description:

We are currently seeking a full time contract IT technical for the following role!This job is very stable and can lead to additional opportunities.This job is for field service which will have travel approximately 60% of the time. You may be asked for distance travel on occasion.Onsite PC & Printer Service: The physical de-install move and reinstall of a PC device that is currently installed and connected to a network.On site desk-side software support solutions enable an endtoend approach, including options for customizing your support plan to address any unique client service level requirements. Examples include operating system reloading, device re-imaging, onsite support, and virus support, on-site installation, data migration, disk sanitation.Visit multiple customer sites per day installing/replacing/repairing equipment in a predefined route, potentially spanning multiplicities and/or states.Would be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule.Required Qualifications:Possess one to two years' experience in basic troubleshooting skills on PC desktops, laptops and printersExperienced in customer serviceAble to lift up to 50 pounds and carry it up to 50/75 yards as neededWillingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project.Ability to read and interpret installation guides, service manuals, site maps and transportation mapsAbility to accurately conduct equipment inventoryDemonstrates basic problem recognition on common desktop applications and operating systemsDemonstrates basic network, laptop, desktop and printer configuration and installationPossesses knowledge of LAN design concepts, installation, and troubleshooting without assistanceMay be certified in one or more network operating systemsPossesses working knowledge of one or more operating systemsThorough detailed reporting of onsite activitiesRPOS experience a plusAssist customer with an overview of the device functionality.Report any occurrences of customer dissatisfaction to the appropriate Delivery Management Service resource.Assist in the collection of usage pages for devices when required.Provide initial troubleshooting for device problems or perform spare device replacements.Perform maintenance on devices as directed by the Delivery Management Service resource.Provide end-user training as defined in the agreement.Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Organizes own tasks and receives general instructions on all work.High School Diploma or equivalent; may hold 2 year post-high school degree (technical field).Typically, 1-2 years of working experience in a related fieldPay Rate - $23/hr -W4 Tax profileIf you are interested in the opportunity, may you please reply back with your most updated resume in word document therefore we may discuss further.PDN-99314f5f-1eb6-42b6-a8d2-dfb25b51e1df

Keywords: The Peak Organization, Green Bay , PC & Printer IT Support, IT / Software / Systems , Wausau, Wisconsin