Technical / Field Service Technician - Jackson, MS
Company: Metalcraft of Mayville
Location: Mayville
Posted on: May 4, 2024
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Job Description:
Metalcraft of MayvilleMetalcraft of Mayville is an Equal
Opportunity Employer:Minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identityTechnical / Field
Service Technician - Jackson, MSUS-WI-MayvilleJob ID:
2024-3554Type: Regular Full-Time# of Openings: 1Category:
SalesMetalcraft of Mayville, Inc.OverviewReporting to the Director
of Technical Services for Scag Power Equipment in our Mayville
Office, the Field Service Technician is a team member assigned to a
specific region to work to resolve, identify, and provide best in
class technical service support of various outdoor power equipment
products. In addition, the Field Service Technician will provide
training and support to dealers in their specified territory. This
position require up to 60% travel during peak season to fully
assist in the diagnosis and repair of Scag Power Equipment
products. This position is remote. Benefits of working for
Metalcraft: Competitive PayPaid Holidays & VacationAir Conditioned
Facility$2.00/hour shift premium for 2nd & 3rd shiftAdvancement
Opportunities Free Health Clinic On-the-job trainingAND
MORE!ResponsibilitiesEssential duties:Handle dealer and customer
technical support calls, e-mails, letters, etc. or on-site for
specified territory.Handle Pro-Gold Dealer contacts for specified
territory.Manage and priorities work load demands
efficiently.Communicate with, and assist Scag Regional Sales
Managers with service, warranty and parts concerns as needed.Assist
dealers and end users with machine troubleshooting and
diagnosis.Assist dealers and end users with parts
questions/concerns.Provide in-field on site support assistance to
dealers - when applicable.Follow all corporate procedures and
objectives while representing Scag Power Equipment.Complete field
reports with information pertaining to issues and resolutions
reported in specified territory.Perform all duties as
requested.Customer ContactsAssist with customer contacts sent in
via social media, email, etc. - when applicable.Coordinate, manage
& distribute of any complaints with technical support staff - when
applicable.TrainingParticipate in dealer training seminars.Assist
with creation and development of training
materials.MiscellaneousAssist with improving existing programs by
evaluating objectives and specifications, reviewing proposed
changes and making recommendations.Assist engineering, research and
development with field requests as required.Additional duties as
required.QualificationsSkills Required: Must possess excellent
communication skills (written, verbal, and presentation);Must be
detailed-orientated, organized, and able to multitask on various
projects;Must be self-motivated and demonstrate the ability to work
autonomously;Works well in a cross-functional team environment,
must be a team player and customer focused;Ability to present to
large groups;Ability to create an environment of trust and always
exhibit a positive attitude;Knowledge of outdoor power equipment,
mechanical ability to diagnose machine failures and repair as
needed. Education/Experience: Associated degree in Technical
service or equivalent combination of education and experience in
related field;A minimum of 2-3 years of related experience;Advanced
hydraulic and electrical knowledge including the ability to read
and interpret schematics;High School Diploma.Compensation details:
7.24-7.25PIda2be91bfa57-25660-34123615
Keywords: Metalcraft of Mayville, Green Bay , Technical / Field Service Technician - Jackson, MS, IT / Software / Systems , Mayville, Wisconsin
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