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Computer Operator

Company: Disability Solutions
Location: Green Bay
Posted on: May 9, 2024

Job Description:

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.We invite you to view the opportunity below.Under the direction of the IT Operations Manager, maintains schedules and supports all IBM Power Systems/Operations, Windows environments, and Data Warehouse/Data Mart to ensure accuracy and completeness of all assigned operational tasks and procedures. Supports both voice and data availability throughout the ABC footprint. Provide operations support in the form of system monitoring, problem escalation, Tier 1 problem resolution, off-shift Service Desk support, execution of backups, basic system administration, execution of jobs and incident management that will meet system availability standards, service level/security commitments, and meet overall business requirements. Create and process CDs for Associated Bank customers, and correspondent bank customers.This person will also:

  • Ensure the accuracy and completeness of all assigned operational procedures. This also includes monitoring of the production Backups, infrastructure, application performance, data/voice availability, ATM availability, security alerting, file transfer, batch scheduling, and storage (SAN) health. Look for opportunities to improve monitoring efficiencies. Assists with generating and maintaining customer profile information within the file transfers system.
  • Maintain an up to date daily job schedule and file transfer health for all IBM on Power Systems, Windows operations, UNIX, and Data warehouse/DataMart at Associated Bank Service Center.
  • Coordinate computer operational activities with departments/Tier II staff and resolve any issues that may occur.
  • Assess the specifics of a problem and find a resolution. Notify appropriate technical sources when assistance is needed. All high and critical priority cases are escalated to management through timely management alert pages. Also, corresponding concise and accurate summaries known as "DOC"s are written and submitted in a timely manner for reporting in the Daily Operations Call.
  • Maintain all backup tape inventories.
  • Develop a close relationship with the ITS Technical Service Desk to manage incident and problem resolution including generating incident tickets when issues arise. Track all incident calls/tickets to ensure timely repair of the issue. Follow up with customer on each and every incident to ensure issue is resolved to their satisfaction. Performs all Service Desk functions when necessary (either during the time the Technical Service Desk is not staffed or when assisting them during high call volume situations).
  • Continually monitor the WAN utilizing monitoring tools and to report exceptions. Escalate to tier II, conditions outside of normal parameters. Basic level problem analysis and data collection relative to the incident will be required.
  • Create and process CDs for Associated Bank customers, correspondent bank customers and customers of correspondent banks on demand in a timely manner.
  • Works assigned hours along with covering additional hours due to staffing requirements.Review the qualifications listed below:Education
    • Associate's Degree or equivalent combination of education and experience in Computer Information Systems or business related discipline. RequiredExperience
      • Less than 2 years Information Technology, experience in operating IBM on Power Systems computer systems. Required
      • 3-5 years Information Technology, successful training in IBM on Power Systems and work experience in a data center. PreferredLicenses and Certifications
        • Other IBM Certification (Technical Diploma or Associate's Degree, or IBM Certification, or equivalent experience in information systems) within 1 year. RequiredIn addition to core traditional benefits, we take pride in offering benefits for every stage of life.
          • Retirement savings including both 401(k) and Pension plans.
          • Paid time off to volunteer in your community.
          • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
          • Competitive salaries with professional development and advancement opportunities.
          • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
          • Personal banking, loan, investment and insurance benefits.Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.Compliance StatementAssociated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.Associated Bank provides additional assistance to individuals with disabilities throughout the application & interview process. Please contact if you need an accommodation at any time during the interview process.Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.Associated Bank is Pay Transparency compliant.

Keywords: Disability Solutions, Green Bay , Computer Operator, IT / Software / Systems , Green Bay, Wisconsin

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