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Operations Team Lead - Time & DDA department - Green Bay

Company: Associated Bank
Location: Green Bay
Posted on: May 14, 2020

Job Description:

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.comJob SummaryUnder limited supervision, the position is responsible for the applications and processes including adhering to Regulatory and Compliance requirements. Serves as the Subject Matter Expert working on more complex issues related to both processes and systems. Responsible for making decisions and exceptions at a high level. In addition, the position is accountable for work flow and meeting department service level goals. The Operations Team Lead responds to inquiries using the highest level of professionalism. This includes the ability and authority to make timely decisions that are exceptions to policy in escalated and special situations. They are required to have detailed knowledge of systems, applications and to be able to assist all department colleagues with their questions and to ensure customer satisfaction. Provide leadership to the team, including facilitating regular colleague one on one's, providing mentoring and coaching opportunities in addition to handling conflict resolution and motivation of staff. Team Lead input is weighed heavily into colleague's performance management review. Compliance StatementFully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associateds anonymous Ethics Hotline.Key Result AreasTestingTroubleshootingProblem SolvingResearchWorkflow & Efficiency AnalysisDocumentation of processes and proceduresLeadershipCommunicationOther Critical Thinking/1st Contact Problem ResolutionDecision MakingTraining/CoachingRegulation and ComplianceAnalysisDelivering Service Consistent with Brand, Vision and Talent PhilosophyAccuracyOrganizingOperational/Procedural ActivitiesSpecial ProjectsOther Customer Information SecurityReportingJob AccountabilitiesProvide work direction to the operating unit in daily activities, while helping to maintain an efficient operating team. Duties may include: reviewing, prioritizing, and distributing daily work to meet deadlines and goals; monitoring work in progress making adjustments as needed; giving feedback and training to staff; addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance; representing unit at meetings.Exercise good judgment according to current policies and procedures when resolving processing situations and override policy or seek assistance for exceptions when necessary to ensure customer satisfaction while still limiting exposure to the company. Utilize advanced training and skills to handle more complex and unusual customer transactions and assist other colleagues.Serve as a subject matter expert on systems and processes.Demonstrate ability to quickly change ones approach to a situation and adjust to constraints or multiple demands. Ability to incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures. Possess the aptitude to learn and navigate comfortably in an ever-changing technical systems environment.Analyze and resolve issues of a more complex nature by utilizing advanced problem solving skills and information from multiple sources. Research and provide solutions oriented resolutions.Monitor daily production ensuring staff is at the right place at the right time to meet overall daily service level goals.Engage colleagues through mentoring and development opportunities. Provide coaching and one on one's as well as handling conflict resolution, in addition to team building and recognition activities. Communicate solutions and coordinate with internal departments to ensure all avenues of research are covered. Education Associate's Degree or equivalent combination of education and experience , RequiredExperience 3-5 years Banking operations experience, plus the demonstrated ability or experience providing work direction or leadership. , Required5-7 years Banking operations experience, plus the demonstrated ability or experience providing work direction or leadership. , PreferredSkillsMicrosoft Office , IntermediateAnalytical , IntermediateAbility to Multi Task and Prioritize , AdvancedVerbal Communication , IntermediateWritten Communication , IntermediateOperate Office Equipment , IntermediateOrganizational , AdvancedMathematical , IntermediateGeneral Physical Condition No unusual physical effort, strain, or discomfort

Keywords: Associated Bank, Green Bay , Operations Team Lead - Time & DDA department - Green Bay, Other , Green Bay, Wisconsin

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