Customer Care Representative
Location: Stevens Point
Posted on: April 9, 2021
- Call center agent will respond to customer's telephone, chat
and e-mail inquiries regarding their new online platform for
- Questions include log in details, resetting passwords, helping
navigate through the new web portal.
- Individual will respond to customer's telephone, chat and
e-mail inquiries in a 24x7x365 environment.
- Offer solutions while demonstrating enthusiasm, apologizing
sincerely for inconveniences, listening empathetically and
tolerating difficult customers calmly.
- Recognize potential exceptions and make decisions to ensure
customer satisfaction and retention.
- Exceed increasingly challenging quality and productivity
standards to support our department and company goals and
initiatives.Additional Skills & Qualifications:Must: -6+ months of
customer service experience ( administrative, call center,
insurance, banking, retail, restaurant)-Strong computer skills
(40wpm or more in testing-will be working on dual screens and 3
computer programs)-Ability to multi-task and very detail
oriented-High school diploma or equivalent About Aerotek:We know
that a company's success starts with its employees. We also know
that an individual's success starts with the right career
opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Green Bay , Customer Care Representative, Other , Stevens Point, Wisconsin
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