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Customer Service Representative

Company: Kelly Services
Location: Berlin
Posted on: April 9, 2021

Job Description:

Kelly is looking for a temporary remote Customer Service Representative for a 3-5 month project in Ripon, WI. See the details below and if interested, apply here or send your resume to amyd954@kellyservices.com.Shift: Monday-Friday 8am-4:30pm, temporary assignment for 3-5 monthsLocation: Remote, work from homeWage: $17/hrThe Consumer Support Representative will be the liaison between the company and current and potential consumers. The representative will be expected to take ownership for effectively solving consumer issues, complaints, and miscellaneous inquiries in a professional manner. ------Responsibilities:--------- --Answer incoming calls and provide product and service support to consumers. Product and service support can include basic troubleshooting and diagnosing of technical issues, providing warranty information, responding to product quality concerns and other general product inquiries.------- --Respond to online requests for product and service support using the helpdesk software Zendesk.------- --Determine appropriate level of escalation or referral to an authorized third-party servicer for advanced technical issues.------- --Support outbound call projects, such as contacting authorized dealers to follow up on product communications, provide support to commercial distributors, etc.------- --Maintain accurate records of all incoming calls in the Zendesk database.------- --Continually develop and maintain working knowledge of products in order to provide the highest quality of consumer support.------- --Perform other related duties, as assigned.------- --Assist with building our servicer network by directly contacting potential servicer partners and sharing information about our program.------- --Assist with setting up new service partners in an electronic database.------- --Provide support to consumers, distributors, and sales managers to close servicer gaps.Education and Experience:--------- --High school diploma or equivalent is required.------- --Previous call center and/or customer support experience is strongly preferred. (0-2 years)--Skills and Abilities:------- --Intermediate level of proficiency with computers and cloud-based phone systems.------- --Strong written and verbal communication skills with the ability to actively listen and respond positively and empathize with consumers. Utilize verbal de-escalation techniques when necessary.------- --Ability to problem-solve and "stick with it" when faced with obstacles.--Interested or know someone who may be? Apply today or call 319-366-1897!--Why Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Green Bay , Customer Service Representative, Other , Berlin, Wisconsin

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