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Bilingual (English/Spanish) Quality Review Specialist - Green Bay - WI

Company: UnitedHealth Group
Location: De Pere
Posted on: June 13, 2021

Job Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life's best work.SM

TheBilingual (English and Spanish) Quality Review Specialistevaluates telephonic interactions between consumers and sales agents to ensure adherence to key compliance, customer and organizational requirements. This position conducts evaluations and provides feedback to reduce errors and improve performance.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am 4:30:pm CDT. It may be necessary, given the business need, to work occasional overtime or weekends

Primary Responsibilities:

  • Monitor agents and representatives for compliance with established processes, policies and guidelines.
  • Provide feedback and coaching to agents and representatives based on evaluation results
  • Utilize applicable systems / tools to maintain and document Quality metrics / outcomes
  • Identify opportunities to improve process performance
  • Create and maintain tracking reports in relation to performance
  • Serve as a subject matter resource to team members, supervisors and management staff

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • Bilingual in English and Spanish
  • Proficiency in Microsoft Office suite - Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets), and Microsoft Outlook (email and calendar management)
  • Ability to work Monday - Friday, 8:00am - 4:30pm CDT
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

  • 1+ years of call center experience
  • Knowledge of medical insurance deductibles, copays, and other basics
  • Previous healthcare / Medicare industry experience

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at:

UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM

Careers at UnitedHealthcare Medicare & Retirement.The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Care; UHC; Green Bay, WI; Customer Service; Quality; Specialist; Bilingual; Spanish; hiring immediately, #rpo

Keywords: UnitedHealth Group, Green Bay , Bilingual (English/Spanish) Quality Review Specialist - Green Bay - WI, Other , De Pere, Wisconsin

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