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Receptionist/customer Service Associate

Company: Nicolet National Bank
Location: Green Bay
Posted on: June 12, 2021

Job Description:

Before proceeding with the application process, please review the Fair Credit Reporting Act attachment at the bottom of the page.

JOB SUMMARY

This position is responsible for providing courteous, professional services to customers through greeting and assisting customers and visitors. Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff where necessary.

JOB RESPONSIBILITIES

The following are essential job responsibilities:

  • Greets and assists customers and visitors with their questions and makes them comfortable while waiting for appointment.
  • Maintains the company telephone listing.
  • Orders supplies for the company which includes office, teller, printer supplies and supplies from various vendors.
  • Assists with endorsement stamp ordering and reporting.
  • Assists with the daily statement mailings.
  • Sorts and distributes daily mail.
  • Provides administrative support to the Lenders by assisting with faxing, copying, sorting and phone calls.

The following job responsibilities may be reassigned:

  • Performs other related duties as assigned or requested.

KEY JOB BEHAVIORS

Knowledge/Skills/Abilities:

  • PC, phone system, general office equipment
  • Proficiency with Microsoft Office applications
  • Ability to maintain strict confidentiality
  • Ability to effectively promote Nicolet as an employer of choice
  • In-depth knowledge of banking positions
  • Strong organizational, multi-tasking and prioritizing skills.
  • Self-motivated and resourceful.

Communication:

Strong verbal and written communication skills and strong interpersonal skills, specifically, the ability to effectively communicate over the phone and connect with current and prospective customers.

Representation:

Ability to represent the bank in a professional and positive manner.

Compliance:

Uphold the bank's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of the bank.

Attendance:

Ability to maintain regular and reliable attendance.

Diversity Mindset:

Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to the bank's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.

Minimum Education/Preferred Education:

High School diploma or equivalent required/Associate Degree in Administrative Support or related field preferred

Minimum Experience/Preferred Experience:

1 year administrative support/receptionist experience required/1-3 years administrative/receptionist experience in a financial institution preferred

PHYSICAL DEMANDS

In compliance with the ADA, performance of this job requires certain physical demands. These demands are as follows but not limited to the ability to sit, stand and walk often throughout the day, constantly be able to operate with their hands and arms, occasionally ascend/descend flights of stairs, position themselves frequently throughout the day, communicate with other employees, able to examine their work and regularly lift and/or move up to 10 pounds while occasionally lift and/or move up to 25 pounds. These physical demands must be met by an employee to be successful and perform at full potential but reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Keywords: Nicolet National Bank, Green Bay , Receptionist/customer Service Associate, Other , Green Bay, Wisconsin

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