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Business Process Specialist

Company: Nature's Way
Location: Green Bay
Posted on: May 16, 2022

Job Description:

SUMMARY As theBusiness Process Specialistsupporting Nature's Way's Quality department, you will define, implement, and support standardized processes through project management and lean thinking as the subject matter expert for the electronic systems (SAP ERP & Product Lifecycle Management, Tracegains, & others) utilized. In this role you will be the conduit between the business and the assigned IT analyst for enhancements and incidents, prioritizing tickets, and training the business users.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Manage requests from internal customers & lead ideation sessions to create a backlog of enhancements for information systemsLead business unit blue printing to gather & document development requirementsLiase between IT and the internal customer on the design of enhancements & resolution of incidents.Collaborate with business leadership to document business case & prioritize pending enhancementsWork cross-functionally to track developments (incidents or enhancements) & to provide weekly updates to internal customers on project statusDevelop & perform testing and validation of information systems (onboarding, routine maintenance, and changes).Manage projects to drive resolution of incidents and development of enhancements to ensure timely completionFacilitate problem solving with other business units when issues arise with information systems overseen by the SME.Create, review and signoff GxP relevant documents, perform required validation testing and approve per change management SOPs.Oversee and enforce policies & procedures to ensure information systems are utilized as designed and validated.Manage authorization roles, assignments of personnel to roles, and workflows.Create and maintain training documents and related SOPs. Provide training and assistance for all information systems as appropriate.Provide requirements and help implement all data warehousing, report design, and testing in Business Intelligence.Facilitate continuous improvement for all Quality Systems areas with regards to information systems & related workWork with Business Unit & IT to plan future system enhancements.Perform other quality systems duties as assigned by the immediate supervisor.SUPERVISORY RESPONSIBILITIESThis job has no direct people supervisory responsibilities but is responsible for leading projects/process.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEBachelor's degree in Information Technology, Business or related field from four-year College or university; and one to two years related experience and/or training; or equivalent combination of education and experience.COMMUNICATION SKILLSAbility to communicate effectively through both verbal and written means to ensure all receivers, from basic to technical, receive the necessary information to influence results while building and maintaining positive internal relationships.PROJECT MANAGEMENTAbility to identify project scope, break complex projects down into individual tasks, communicate requirements, and have exceptional time management skills to ensure successful project execution.PROCESS MANAGEMENTAbility to define and map current process, utilize investigative lean thinking along with the business representatives to identify process improvements, lead/assist in implementation, and measure success.OTHER SKILLS AND ABILITIESStrong understanding of information technology with SAP experience preferedStrong analytical skillsAbility to self-manage to drive accountability & executionExperience with problem/situation analysisPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit/stand and be able to utilize a computer for extended periods of time.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Collaborative office environment requiring of the ability to focus for extended periods of time.NOTE:The statements herein are intended to describe the general nature and level of work being performed by Associates, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Nature's Way, Green Bay , Business Process Specialist, Other , Green Bay, Wisconsin

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