Salesforce Solutions Architect
Posted on: June 25, 2022
Salesforce Solutions Architect
This position can sit in Neenah, WI or be fully remote
The Consumer and Marketing Technologies Department is the IT Engine
that delivers robust solutions to Kimberly-Clark's marketing teams
by working with the appropriate internal and external resources
including vendor partners. Our goal is to deliver innovative,
efficient and cost-effective solutions to meet enterprise needs
thereby driving business growth and profitability.
The SFSC Solution Architect will be responsible for architecting
Salesforce Service Cloud implementations that seamlessly integrate
with other marketing platforms in line with the global digital
platform vision. The architect has the key responsibility for the
Salesforce Service Cloud (SFMC) technical stack, maximizing the
adoption of the platform and its core capabilities. As a hands-on
expert, the Solution Architect will provide technical oversight for
new SFSC implementations as well as addition of new capabilities to
existing SFSC implementations.
This role will work with appropriate global teams to ensure
compliance with the enterprise security guidelines. The Solution
Architect will be accountable for the identification, tracking,
mitigating, remediation, and verification of SFSC security
The right person for this role is proactive with stakeholders, a
self-starter who can work under broad direction, and passionate
about delivering world-class digital products that enable the
business to optimize operations to maximize the value of K-C
- Facilitate the leadership vision around rolling out SFSC
capabilities by taking a platform approach to architecture and
- Architect Salesforce Service Cloud (SFSC) based platform,
frameworks, customizations, integrations, and reports to drive the
business outcomes and the platform vision.
- Implement repeatable and scalable business processes based on
best practices in collaboration with all functional stakeholders
while maintaining an emphasis on the integrity of the systems.
- Provide technical insight and guidance to the implementation of
SFSC capabilities during planning and execution. Strive to minimize
customizations by coming up with creative alternatives.
- Implement SFSC initiatives adhering to the development
standards and best practices, committing to the agreed timelines,
and ensuring quality metrics are met.
- Participate in the implementation of new technology platform /
capabilities, including performing code walkthroughs / review to
ensure digital developments are compliant to the standards and
- Resolve technical issues, regularly communicating with the
business team on the status of the issue resolution.
- Own relationship with delivery partners through full lifecycle
of support, including reviewing technical proposals to approve
technical effort and considerations, onboarding (as needed)
- Understand the digital tools roadmaps and capabilities to
provide a consistent user experience across all digital
- Maintain and evolve cultural awareness, act with global
fluency. Adopt a test and learn, fail fast mindset with calculated
- Continuously upskill on needed functional and technical skills
required to meet K-C's growing digital portfolio and changing
- Ensure insight and understanding of "best practices" and
keeping pace with competition and peer companies.
Key Qualifications and Experiences:
- B.S. degree. A master's degree in a related field is preferred
but not required.
- 5+ years of working experience with Salesforce Service Cloud
(SFSC) is a must; an in-depth understanding of core and extended
capabilities offered by the SFSC ecosystem
- 5+ years of proven experience as an architect of digital and
marketing technology solutions
- 3+ years in a Salesforce development role; including Apex and
- Proven experience in SFDC APIs, SOSL, SOQL, SOAP or REST based
- Proven experience in absorbing complex digital information and
communicating effectively at all levels to both technical and
- Proven in building Custom Objects and integrating Salesforce
with external systems is required.
- Strong hands-on experience in architecting and implementing
large scale customer support solutions that helped achieve the
desired business outcomes is required.
- Experience working with virtual teams across cultures and time
zones inside and outside the K-C organization including suppliers,
partners and customers.
Kimberly-Clark and its well-known global brands are an
indispensable part of life for people in more than 150 countries.
Every day, 1.3 billion people - nearly a quarter of the world's
population - trust K-C brands and the solutions they provide to
enhance their health, hygiene, and well-being. With brands such as
Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend,
Kimberly-Clark holds No.1 or No. 2 share positions in more than 80
countries. With a 135-year history of innovation, we believe in
recruiting the best people and putting them in the right jobs so
that they can do their best work. If fresh thinking and a passion
to win inspire you, come Unleash Your Power at Kimberly-Clark.
Kimberly-Clark is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, sexual orientation, gender identity or
any other characteristic protected by law.
The statements above are intended to describe the general nature
and level of work performed by employees assigned to this
classification. Statements are not intended to be construed as an
exhaustive list of all duties, responsibilities and skills required
for this position.
K-C requires that an employee have authorization to work in the
country in which the role is based. In the event an applicant does
not have current work authorization, K-C will determine, in its
sole discretion, whether to sponsor an individual for work
authorization. However, based on immigration requirements, not all
roles are suitable for sponsorship. This position is subject to
drug and alcohol testing, including pre-employment testing.
Global VISA and Relocation Specifications:
K-C will support in-country relocation for the chosen candidate for
the role, including assistance to obtain proper work authorization.
The benefits provided will be per the terms of K-C's applicable
mobility policies. The benefits/policy provided will decided in
K-C's sole discretion.
Keywords: Kimberly-Clark, Green Bay , Salesforce Solutions Architect, Other , Neenah, Wisconsin
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