Wire Desk Assistant
Company: Nicolet National Bank
Location: Green Bay
Posted on: September 24, 2022
Provides operational support to bank personnel and customers
primarily in deposit application systems related to wire transfer
payments. Also support as a back-up for online banking Treasury
Management services. Includes data entry and research as well as
KEY JOB RESPONSIBILITIES
The following are essential job responsibilities:
* Processes wire transfers through the WireXchange wire transfer
system with a high degree of proficiency and speed.
* Communicate with internal colleagues and external customers via
phone, email, and written correspondence.
* Resolve issues by researching solutions and identifying the best
option. Handle escalated customer issues, or further escalates
customer issues as appropriate.
* Cross-train regularly to maintain proficiency in a variety of
departmental functions and administrative tasks. Create and update
department procedures as required.
* Provide necessary reporting to bank management.
* Review Fraud Software daily to identify potential fraud on wire
transactions. Timely identification reduces risk to the customer
and the bank.
* Review daily reports and general ledger account reconciliations.
Make correction/ adjustment entries as appropriate.
* Review daily reports to identify and correct possible errors or
* Identify and suggest process improvements for daily tasks and
* Serve as backup for Electronic Payments Assistants as
The following job responsibilities may be reassigned:
* Other related duties as assigned or requested.
KEY JOB BEHAVIORS
* PC, phone system, general office equipment
* Ability to maintain strict confidentiality
Effective verbal and written communication skills and strong
interpersonal skills, specifically, the ability to effectively
write a variety of correspondence and reports and to explain
complex policies and procedures.
Solid judgment, analytical, and decision-making skills to provide
policy recommendations and reporting requirements to various
committees and personnel
Ability to represent the bank in a professional and positive
Uphold the bank's philosophy and policies by maintaining
appropriate controls to ensure full compliance with applicable laws
and regulations, thereby fulfilling legal responsibilities and
enhancing the quality of the bank.
Ability to maintain regular and reliable attendance.
Ability to understand the value of diversity within the workplace
and to work successfully with others without regard to age, gender,
race, sexual orientation, ethnicity, culture, religion, disability
status, socioeconomic status or other non-job-related
classification. A commitment to the bank's policies on equal
employment opportunities and non-discrimination with a willingness
to pursue efforts of inclusion and respect toward different
Education Required/ Preferred:
High School diploma or equivalent
Experience Required/ Preferred:
2 years administrative and/or accounting experience/ 2 years
banking electronic payment processing experience
In compliance with the ADA, performance of this job requires
certain physical demands. These demands are as follows but not
limited to the ability to sit, stand and walk often throughout the
day, constantly be able to operate with their hands and arms,
occasionally ascend/descend flights of stairs, position themselves
frequently throughout the day, communicate with other employees,
able to examine their work and regularly lift and/or move up to 10
pounds while occasionally lift and/or move up to 25 pounds. These
physical demands must be met by an employee to be successful and
perform at full potential but reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
Keywords: Nicolet National Bank, Green Bay , Wire Desk Assistant, Other , Green Bay, Wisconsin
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