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Customer Service Representative

Company: Express Employment Professionals
Location: Rothschild
Posted on: November 26, 2022

Job Description:

*Customer Service & Sales Representative Job Summary: * A Customer Service & Sales Representative is responsible for establishing and maintaining profitable relationships with customers. They will take personal and complete responsibility for each customer contact and by ensuring that customer requirements are met while pursuing the interest of the Company.

*Customer Service & Sales Representative Requirements: *

* Professionally handle requests from customers to ensure that issues are resolved promptly that issues are resolved promptly and thoroughly.
* Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates.
* Proactive review of open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders.
* Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to Service Center management.
* Maintain a balance between company policy and customer benefit in decision making. Handles issues in a professional way.
* Maximize profit by working with suppliers to gain additional chargebacks, recommending the most profitable product offerings. Support pricing and margin improvement efforts by communicating opportunities with management, adopt and utilize methods that will reduce overrides, promote most profitable options to our customers, and recover freight expenses.
* Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process.
* Responsible for personal investment in gaining proficiency our systems, products training, adoption of company initiatives and tools and overall continuous career development.
* Continuously identify and evaluate process improvements that positively impact the customers experience by using customer feedback supplier non-conformance, and on-time and error-free forms and metrics.
* Perform warehouse functions including pulling and packing product, receiving, cycle counting, stock put away and delivery of product. Provides emergency and after hour services as scheduled.
* Provide backup support to other associates with the Service Center as necessary along with other duties assigned by management.

*Schedule and Pay: *

* $17.00-$20.00 depending on experience
* Monday-Friday

*Location: * Rothschild

*Requirements: *

* 6+ months of customer service experience or 1+ year of experience in a stockroom/driving position
* High school diploma or equivalent
* Strong computer skills, particularly in Excel
* Excellent communication and organizational skills

*Benefits of working with Express: *

* Weekly Pay
* Medical, Dental, Vision, Short-Term Disability, and Life Insurance
* 401(K) Savings Plan
* Holiday and Vacation Pay
* Scholarship programs
* Free Online Training

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Disability insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: Express Employment Professionals, Green Bay , Customer Service Representative, Other , Rothschild, Wisconsin

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