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Customer Service Representative

Location: Neenah
Posted on: November 26, 2022

Job Description:

*_Neenah Foundry is hiring immediately for a Customer Service Representative!_*

_The CSR is responsible for acting as a liaison between customers and NEI Infrastructure. Assisting with complaints, orders, errors, account questions, billing cancelations, and other queries._

*_Customer Service Representative Essential Functions_*

_Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
* _Aid in addressing customer complaints and resolving problems_
* _Review purchase agreements for conformity to company terms and conditions_
* _Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution_
* _Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly_
* _Communicate with other departments and management to resolve problems and expedite work_
* _Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking_
* _Provide quality service and support in a variety of areas including, but not limited to: quotations, billing, placing orders, logistics, and troubleshooting_
* _Troubleshoot customer issues over the phone_
* _Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both customer and company_
* _Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience_

*_Customer Service Representative Expected Areas of Competence (KSAs)_*
* _Highly developed sense of integrity and commitment to customer satisfaction_
* _Demonstrated passion for excellence with respect to treating and caring for customers_
* _Ability to communicate clearly and professionally, both verbally and in writing_
* _Has demonstrated ability to handle complaints and unpleasant customers while remaining calm under pressure_
* _Has a pleasant, patient, and friendly attitude_
* _Strong decision making and analytical abilities_
* _Strong detail orientation, organization skills, and communication/listening skills_
* _Willingness to work a flexible schedule and occasional overtime when needed_
* _Demonstrated strong work ethic and team orientation_

_This position description is intended to cover the most significant, ongoing job functions and competency areas. Successful performance in the role will require performing satisfactorily other duties as assigned._

*_Customer Service Representative _*_*Education and Experience Requirements*_
* _1+ years of Customer relations experience including but not limited to retail, telemarketing, or customer service_
* _Must have a high school diploma or GED equivalent_
* _Experience with Google (Mail, Drive & Sites) and Microsoft Office preferred_

*_Customer Service Representative _*_*Physical Requirements*_

_Sedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects._

_The worker must be able to access, analyze and otherwise work with, enter information stored in or obtained through the company's computer system, and communicate effectively with co-workers and third parties who have business dealings with the company's Human Resources operations._

*_Customer Service Representative Travel Requirements_*

_Little to no travel is anticipated with this position_
*NEI is an equal opportunity employer and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status, or national origin.*

Job Type: Full-time

Pay: $40,000.00 - $47,000.00 per year

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Vision insurance
* 10 hour shift
* 8 hour shift
* Day shift
* Monday to Friday

Application Question(s):
* Have you worked for Neenah Foundry before?

Work Location: One location%11188066%

Keywords: NEENAH FOUNDRY COMPANY, Green Bay , Customer Service Representative, Other , Neenah, Wisconsin

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