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Customer Account Specialist (Hybrid)

Company: Schreiber Foods
Location: Green Bay
Posted on: November 26, 2022

Job Description:

Job Category:



Customer Service



Job Family:



Customer Accounts



Job Description:



The Customer Account Specialist manages the order to cash process to maximize customer satisfaction and grow Schreiber profitability. This position is focused on the daily management of customer orders within our international sales group.



This role is a Hybrid position working from our Home Office in Green Bay, Wisconsin a minimum of two days a week.



What you'll do:



* Responsible and accountable for providing exceptional customer service as the primary point of customer contact.

* Process and update customer orders from beginning to end in an accurate and timely manner.

* Collect, comprehend, monitor and analyze customer requirements in order to develop strategies to achieve desired delivery time and order fill rates.

* Gather and communicate service and quality opportunities.

* Cultivate and maintain positive customer relationships.

* Work as a team with Sales to develop, maintain and grow customer accounts.

* Serve as a liaison between the customer and internal departments.

* Provide assistance to customers in order to resolve questions, issues, inquiries and complaints.

* Maintain and utilize Schreiber systems, i.e., Oracle, Diver, SOS, and other Microsoft Office programs.

* Comprehend product specs, code dates, shelf life, case weight calculation, market segments, etc.



What you need to succeed:



* Bachelors in Business, Human Resources, Marketing or related field

* 2+ years of Business or Customer Service

* Spanish Bilingual preferred, but not required

* Professional communication, adaptable, able to initiate action, strong organizational and problem-solving skills, likes working with diverse customers.

* Positive attitude and team player.

* Flexible and able to multi-task.

* Ability to travel up to 5% (within and outside of the US)



Eligible partners will receive:



* Get not one, but TWO retirement benefits. When you join our employee-owned company, you'll be part of our Employee Stock Ownership Plan (ESOP) from day one. That means in addition to an 8% 401(k) match into the ESOP, Schreiber will contribute an extra amount - about 10% of your earnings - toward your retirement every year. That's a company contribution of around 18% in retirement savings annually!

* Earn bonus pay. You'll have an opportunity to earn incentive pay twice a year when we meet our company goals.

* Earn $ for focusing on your health. Get up to $1,200 for your health savings account each year, plus get reimbursed for fitness membership, equipment or classes.

* Pursue development that's relevant to your role, career goals and the company. Plus, we offer tuition reimbursement if you want to further your education to grow in your role at Schreiber.

* Get access to medical, prescription drug, dental and vision benefits starting day one. This includes an onsite nurse and mental health counselor.

* Give back to the community through your volunteer hours. For every hour you volunteer, you can earn $10 for the nonprofit of your choice. Schreiber also matches your charitable contributions up to $250 every year.

* Experience caring like you've never experienced it before. We have a program that's completely organized by and for other partners who need extra help. It's called Partners Helping Partners. We have hundreds of examples of partners organizing fundraisers to help out others going through a hard time.



Sound like a company you'd like to be a part of? Click Apply.



Need extra assistance with the application process? Contact recruiting@schreiber.com or call 920-437-7601.



For positions that require any amount of travel: Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.



Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.



An Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



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Keywords: Schreiber Foods, Green Bay , Customer Account Specialist (Hybrid), Other , Green Bay, Wisconsin

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