CUSTOMER SUPPORT ASSOCIATE (Call Center Representative)
Company: Nicolet National Bank
Location: Green Bay
Posted on: January 26, 2023
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Job Description:
Schedule - We are looking for someone who can work a rotating
schedule. The rotating schedule starts as early as 6:15am and goes
as late as 6:00pm. These are 8 hours shifts that change weekly.
This position will also have to work one Saturday every 3-4 weeks
from 7:00am-12:00pm.JOB SUMMARY Contributes to growth,
profitability, and productivity of the bank by effectively
providing service on wide range of banking services via telephone
and/or internet. Assists in development of customer relationships,
including account service and sales.KEY JOB RESPONSIBILITIESThe
following are essential job responsibilities:Answers incoming calls
via the Call Center. Provides guidance directly to customer or
determines most appropriate bank contact which to forward the
inquiry. Provides excellent service to customers and co-workers by
phone including actively promoting and selling additional bank
products and services.Assists customers with online and mobile
banking, debit and credit cards, account inquiries and transfers
and various other financial service aspects.Assists internal
customers with various network and software password resets and
functionality.Maintains positive attitude while promoting products,
services, and functions in fast-paced, multi-faceted
environment.Actively engages in self-development through
participation in meetings, committees, computer-based training,
reading periodicals, maintaining product knowledge, etc.Maintains
and orders department supplies and equipment.The following job
responsibilities may be reassigned:Other related duties as assigned
or requested.Knowledge/Skills/Abilities: PC, phone system, general
office equipment Ability to maintain strict confidentialityAbility
to recognize sales opportunities and effectively offer solutions to
customersMust work both independently and be a team playerAbility
to sit for prolonged periods on the phone and concentrate visually
on a PCPosition requires judgment, tact and on-the-spot decision
makingCommunication:Effective verbal and written communication
skills and strong interpersonal skills.Representation:Ability to
represent the bank in a professional and positive
manner.Compliance:Uphold the bank's philosophy and policies by
maintaining appropriate controls to ensure full compliance with
applicable laws and regulations, thereby fulfilling legal
responsibilities and enhancing the quality of the
bank.Attendance:Ability to maintain regular and reliable
attendance.Diversity Mindset:Ability to understand the value of
diversity within the workplace and to work successfully with others
without regard to age, gender, race, sexual orientation, ethnicity,
culture, religion, disability status, socioeconomic status or other
non-job-related classification. A commitment to the bank's policies
on equal employment opportunities and non-discrimination with a
willingness to pursue efforts of inclusion and respect toward
different perspectives.Education Required/ Preferred:High School
diploma or equivalentExperience Required/ Preferred:Understanding
of banking and related products and services typically acquired
through 1-3 years of experience in a bank customer service role
PHYSICAL DEMANDSIn compliance with the ADA, performance of this job
requires certain physical demands. These demands are as follows but
not limited to the ability to sit, stand and walk often throughout
the day, constantly be able to operate with their hands and arms,
occasionally ascend/descend flights of stairs, position themselves
frequently throughout the day, communicate with other employees,
able to examine their work and regularly lift and/or move up to 10
pounds while occasionally lift and/or move up to 25 pounds. These
physical demands must be met by an employee to be successful and
perform at full potential, but reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential job functions. PI202081712
Keywords: Nicolet National Bank, Green Bay , CUSTOMER SUPPORT ASSOCIATE (Call Center Representative), Other , Green Bay, Wisconsin
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