CUSTOMER SUPPORT ASSOCIATE (Call Center Representative)

Company: Nicolet National Bank
Location: Green Bay
Posted on: January 26, 2023

Job Description:

Schedule - We are looking for someone who can work a rotating schedule. The rotating schedule starts as early as 6:15am and goes as late as 6:00pm. These are 8 hours shifts that change weekly. This position will also have to work one Saturday every 3-4 weeks from 7:00am-12:00pm.JOB SUMMARY Contributes to growth, profitability, and productivity of the bank by effectively providing service on wide range of banking services via telephone and/or internet. Assists in development of customer relationships, including account service and sales.KEY JOB RESPONSIBILITIESThe following are essential job responsibilities:Answers incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry. Provides excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.Assists customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.Assists internal customers with various network and software password resets and functionality.Maintains positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.Actively engages in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.Maintains and orders department supplies and equipment.The following job responsibilities may be reassigned:Other related duties as assigned or requested.Knowledge/Skills/Abilities: PC, phone system, general office equipment Ability to maintain strict confidentialityAbility to recognize sales opportunities and effectively offer solutions to customersMust work both independently and be a team playerAbility to sit for prolonged periods on the phone and concentrate visually on a PCPosition requires judgment, tact and on-the-spot decision makingCommunication:Effective verbal and written communication skills and strong interpersonal skills.Representation:Ability to represent the bank in a professional and positive manner.Compliance:Uphold the bank's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of the bank.Attendance:Ability to maintain regular and reliable attendance.Diversity Mindset:Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to the bank's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.Education Required/ Preferred:High School diploma or equivalentExperience Required/ Preferred:Understanding of banking and related products and services typically acquired through 1-3 years of experience in a bank customer service role PHYSICAL DEMANDSIn compliance with the ADA, performance of this job requires certain physical demands. These demands are as follows but not limited to the ability to sit, stand and walk often throughout the day, constantly be able to operate with their hands and arms, occasionally ascend/descend flights of stairs, position themselves frequently throughout the day, communicate with other employees, able to examine their work and regularly lift and/or move up to 10 pounds while occasionally lift and/or move up to 25 pounds. These physical demands must be met by an employee to be successful and perform at full potential, but reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. PI202081712

Keywords: Nicolet National Bank, Green Bay , CUSTOMER SUPPORT ASSOCIATE (Call Center Representative), Other , Green Bay, Wisconsin