Customer Care Coordinator

Company: Crane Engineering Sales Inc
Location: Kimberly
Posted on: January 25, 2023

Job Description:

We are a family-oriented Midwest-based company in Wisconsin, Minnesota, and upper Michigan. As a result of our tremendous growth, we have a need for a driven, forward thinking Customer Care Coordinator (Receptionist). The Customer Care Coordinator provides key value to the organization by being the first impression to visiting guests and incoming organizational telephone calls, while providing superior service to internal and external customers.

This is a part-time job share position that is customer facing greeting them to our facility, receiving incoming calls through systems and proactively monitoring and communicating customers' anticipated requirements.

What You Get To Do
- Determine the nature of callers' business and directs them to appropriate destination.
- Welcome all guests with enthusiasm by greeting them, answering and referring questions.
- Process and distribution of incoming and outgoing mail.
- Maintains inventory of office supplies.
- Monitor and distribute Purchase Order in-box to appropriate designee(s).
- Assist in scheduling and planning customer and internal meetings. Coordinate any required meal catering.
- Perform other office administrative duties as needed.What We Need From You
- High school diploma or equivalent required
- Ability to multi-task in a fast-paced environment
- Ability to solicit customer feedback to improve service
- Speak clearly and persuasively in all situations
- Write clearly and informatively
- Excellent customer service skills (friendly, courteous, and helpful)
- Working knowledge of Microsoft Outlook, Word, and some Excel

We Are Winning When
Our expectations are that team members demonstrate our Core Values.
- Integrity & Respect - Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives.
- Teamwork - Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team's and others' success.
- Customer Focus - Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.
- Excellence & Innovation - Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
- Passion & Energy - Bring passion and energy to our work so that we are energy givers, enabling us to own and pursue objectives in spite of obstacles and adversity.
- Fun! - Enjoy what we do and have fun with each other - celebrate a job well done--- 25% more fun.

Benefits and Team Member Perks
- Part-time, job share position. 20 hours per week, Monday - Friday, day shift
- Positivity, cohesiveness and celebrating a job well done!
- Competitive compensation structure within a values-driven culture
- 401k with generous company match
- Intuitive health and wellness program that rewards participation

Apply today and join the team!

Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility. PI200621574

Keywords: Crane Engineering Sales Inc, Green Bay , Customer Care Coordinator, Other , Kimberly, Wisconsin