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Human Services Supervisor

Company: Iowa State Job Bank
Location: Cedar
Posted on: May 27, 2023

Job Description:

Human Services Supervisor **$2,500.00 Sign-On Bonus**
At To The Rescue, our purpose is to improve the quality of lives through personalized and skilled services, specifically designed for each individual or organization.
Reasons why you should work at To The Rescue:

  • Tiered pay systemwith compensation reviews every 90 days
  • Medical, dental and vision insurance for eligible staff
  • Voluntary benefits also available
  • Holiday pay and paid time off
  • Paid, on-the-job training
  • Growth opportunities within the organization and across departments
  • Referral program with the potential to receive a $1,000.00 bonus
  • Rewarding careers with a sense of purpose
  • Employee housing

    Summary of position/Objective:
    The Human Service Supervisor provides services to individuals with developmental disabilities, brain injuries and/or mental illness who live independently in community settings.
    The Human Service Supervisor will manage all aspects related to the ongoing implementation of the Human Service Program. This includes but is not limited to the oversight of member daily care, employee training and development, quality assurance for all support paperwork and documentation to remain compliant with standards set by Iowa Code, Social Security Administration, Managed Care Organizations, Iowa Medicaid Enterprises, and To The Rescue Policies.
    Essential Duties and Responsibilities:
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties include, but are not limited to, the following:

    • Adheres to and upholds To The Rescues values and policies
    • Always represents To The Rescue in a positive and professional manner to all members, co-workers, interdisciplinary teams, and the general public
    • Honors all aspects of the Member Rights and adheres to all policies of confidentiality
    • Manages day-to-day activities of each member assigned to the caseload to maintains and ensures that all supports for essential life services are met
    • Provides leadership to ensure the health and safety of members by monitoring activities, supervising, and intervening in crisis situations
    • Provides support to members to ensure that they are participating in safe activities within their community and their home as supported by the member plan
    • Monitors member performance on goals and reports successes and areas for improvement to the interdisciplinary team
    • Completes all member medical appointments to ensure advocacy for mental and medical health needs
    • Provides medication oversight for each member and provides follow up for employees as it relates to medication administration compliance
    • Provides transportation within the community setting to each member to access resources and maintain ongoing supports and goal development
    • Develops and maintains positive professional relationships with all individuals included in each members interdisciplinary team. This can include, but is not limited to case managers, care coordinators, natural supports, medical providers, family members, friends, and others identified by each member.
    • Maintains at least 30 hours weekly of direct billable services
    • Administrative time is allocated to support employee development, employee monthly scheduling/ongoing scheduling needs, daily timesheet approvals/meet weekly payroll deadlines, medication compliance, review of daily documentation, ensures house cleanliness, maintenance standards are being met, hosts monthly team meetings, and attends other meetings as needed
    • Responsible for the onboarding, training, development, employee engagement, and oversight of all direct support employees
    • Completes employee monthly schedules adhering to the master approved schedule, based on employee availability and training while limiting overtime. Ensures all shifts are covered; this includes scheduled or unscheduled emplo ee time off
    • Demonstrates leadership through adherence to expectations as it relates to completing daily documentation for services rendered prior to leaving shift
    • Provides employee coaching and counseling as it relates to employee development
    • Follows and maintains rules applicable to the residential setting to support members being served
    • Works as a team with other Supervisors to support housing day-to-day needs and supports other caseloads due to supervisory vacancy
    • Attends training seminars, in-service sessions, and staff meetings
    • Participates in the on call rotation and adheres to the On-call policy and procedure
    • Performs additional duties as assigned


      • Communication proficiency
      • Patience
      • Teamwork orientation
      • Writing skills
      • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
      • Have knowledge of auditing and monitoring procedures
      • Have working knowledge of privacy laws and regulations
      • Must possess strong leadership skills
      • Must have excellent communication skills and the ability to communicate effectively with staff and provide instruction and direction to employees on maintaining compliance with policies, rules and procedures
      • Proficient with G-Suite, Microsoft Office that includes Word, Excel, Outlook and the ability to learn computer programs for scheduling and timekeeping
      • Ability to respond well under pressure
      • Highly skilled in organization and time management skills

        The employee must provide and maintain a valid driver's license the entire duration of their employment, and must be eligible for the agencys vehicle insurance.
        Supervisory Responsibility:
        Provides supervision, training, and guidance to Direct Support Professionals.
        Work Hours:
        Hours are varied depending on the needs of the organization. This may include, but is not limited to days, nights, weekends, and holidays. This position participates in an on-call rotation.
        Work Environment:
        The work environment is variable, anywhere from office setting to a hospital/clinic to out in the community.
        Physical Demand:
        The physical demands described here are representative of those that must be met by an employee at all times to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        • While performing these duties, the employee is frequently required to speak and hear
        • While performing these duties, the employee is frequently required to stand, walk, use hands and fingers to handle daily tasks
        • The employee is frequently required to sit for extended periods of time
        • The employee is frequently required to reach, bend, squat, stoop and kneel
        • The employee continuously uses hand strength to type and operate computer controls
        • The employee must frequently lift or move up to 20 pounds. Occasionally the employee will lift or move up to 50 pounds
        • The employees will frequently push or pull items
        • Specific vision requirements include close and peripheral vision, depth perception and ability to focus

          Frequent travel within a 25-mile radius is expected for this position. Occasionally travel beyond a 25-mile radius may be required, including out of state travel.
          Location: Ce

Keywords: Iowa State Job Bank, Green Bay , Human Services Supervisor, Other , Cedar, Wisconsin

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