Customer Care Temporary Assignment

Company: ASSOCIATED BANK NA
Location: Green Bay
Posted on: April 24, 2024

Job Description:

JOB REQUIREMENTS: Guided by our relentless focus on people and desire to actively listen, we strive to create an inclusive culture and uphold equitable practices for our colleagues and community members. We seek to hire people who share our winning spirit and recognize diverse backgrounds perspectives, and representation as strengths critical to success. If you thrive in an environment where your growth and development are supported and achieving together is valued, then Associated Bank may be the right place for you. Provide best in class service as part of a top performing Contact Center. Respond to customer inquiries through multiple channels including telephone, e-mail, web chat and digital channels (including online, mobile & IVR) in a cross functional Contact Center. Must be flexible to support our customers during high call volume peaks and events including working after hours, evenings, weekends & holidays. Expected to meet or exceed monthly performance goals including quality and productivity. Utilize technical knowledge and trouble shooting skills to resolve complex customer inquiries and issues ensuring first contact resolution and providing an exceptional customer experience in every interaction. Required to have knowledge across all retail and small business deposit and loan products. Responsible for meeting requirements for investor guidelines for quality and service level standards. Identify potential risk and exposure to the company pertaining to fraud and identity theft when they are working with our customers. Judgment and analytical skills are critical. Expected to leverage opportunities across all business lines to increase revenue by deepening customer relationships through the cross sell/up sell or referral of additional products and services. Make independent decisions that benefit both the customer and company including refunding fees and recognizing potential exceptions as an advocate for customers. *This is a temporary position - typically contracted for roughly 3 months. Depending on performance, there is an opportunity to be converted to a full time colleague.* This person will, Respond to customer\'s telephone, chat and e-mail inquiries. Respond in a professional and pleasant manner in all interactions. Provide accurate information across all retail and business products and offer solutions while demonstrating enthusiasm, apologizing sincerely for inconveniences, listening... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (\"Associated\") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E670FB53D09540FC

Keywords: ASSOCIATED BANK NA, Green Bay , Customer Care Temporary Assignment, Other , Green Bay, Wisconsin